Support Engineer 3
Support Engineer 3
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$ 60000 - 75500
1 Vacancy
Job Description
Who is Blueprint
We are a technology solutions firm headquartered in Bellevue Washington with a strong presence across the United States. Unified by a shared passion for solving complicated problems our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and powered by the knowledge skills and expertise of our teams who all have unique perspectives and years of experience across multiple industries. Were bold smart agile and fun.
What does Blueprint do
Blueprint helps organizations unlock value from existing assets by leveraging cuttingedge technology to create additional revenue streams and new lines of business. We connect strategy business solutions products and services to transform and grow companies.
Why Blueprint
At Blueprint we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division our multifaceted services team or you want to grow your career in human resources your ability to make an impact is amplified when you join one of our teams. Youll focus on solving unique business problems while gaining handson experience with the worlds best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint youll have the opportunity to work with multiple clients and teams such as data science and product development all while learning growing and developing new solutions. We guarantee you wont find a better place to work and thrive than at Blueprint.
We are looking for a Support Engineer 3 to join us as we build cuttingedge technology solutions! This is your opportunity to be part of a team that is committed to delivering bestinclass service to our customers.
Key Responsibilities:
- Deliver timely and highquality incident resolution focusing on root cause analysis prevention and knowledge transfer.
- Utilize knowledge of the customer environment to resolve issues in a timely manner.
- Manage escalations and subcases to ensure timely and highquality resolution of all issues.
- Develop and implement strategies for providing proactive support resulting in fewer incidents increased availability or accelerated deployments.
- Work with Technical Account Managers to effectively manage hot sites including documented action plans and daily status updates for the customer and Microsoft management.
- Execute a formal postmortem process upon closure of critical issues.
- Initiate and participate in triage meetings to share knowledge with other engineers and efficiently resolve customer problems.
Requirements:
- A 4year technical degree or equivalent work experience plus a minimum of 3 years of experience in technical support or MIS in an Enterprise environment.
- Demonstrated technical competence with Microsoft BackOffice Technologies.
- Conversationalist level of knowledge of all Microsoft products used in an enterprise environment. MCSE certification is preferred.
- Strong technical writing skills and familiarity with Microsoft Office Applications.
- Ability to effectively communicate with customer managers and executives on technical and business issues.
- Strong organization time management project management and negotiation skills.
- At least 3 years of experience working with Microsoft Skype for Business and Microsoft Teams.
- Strong background in Windowsbased operating systems and applications with at least 3 years of experience.
- Strong network and/or VoIP experience with underlying technologies including Routing and Switching Protocols TCP DNS QoS SIP VLANs and WAN protocols with at least 3 years of experience.
Salary Range
Pay ranges vary based on multiple factors including without limitation skill sets education responsibilities experience and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $60000 to $75500 USD/annually. The salary/wage and job title for this opening will be based on the selected candidates qualifications and experience and may be outside this range.
Equal Opportunity Employer
Blueprint Technologies LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race color age disability sex gender identity or expression orientation veteran/military status religion national origin ancestry marital or familial status genetic information citizenship or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process please reach out to:
Blueprint believe in the importance of a healthy and happy team which is why our comprehensive benefits package includes:
- Medical dental and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Employment Type
Full Time
