Phone Sales Representative - Aftermarket Auto Parts

Want to join a team of fellow muscle car truck and offroad enthusiasts Come Dream Build and Drive with us!

Join our Sales Tech Team and earn up to $80000/year while working from HOMEwith our competitive earning potential opportunities below!

• Starting Pay: $17/hour hourly shift differential opportunities with the potential to increase your rate up to $20$23/hour with our Sales Tech Career Path Program.
• Weekend Shift Pay: Weekend shifts 1 per week are required for this role but youll earn an additional $5/hour on each weekend day you work!
• Perfect Attendance Bonus: Now through 01/03/2026 you have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance!
• SalesBased Performance Bonus: With our tiered salesbased bonus program you have the opportunity to bonus up to $30000 per year by helping support automotive enthusiasts purchase parts for their dream builds!

WHO IS TURN5

Turn5 is one of the largest and fastest growing ecommerce retailers in the Greater Philadelphia area. Best known for our awardwinning ecommerce platforms and weve been engaging muscle car truck and offroad enthusiasts with exceptional products services and experiences since 2004. With the acquisition of Ecklers in 2022 a pioneer in classic car restoration & modification for over 60 years Turn5s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.

Our purpose however extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether its supplying a unique product that customizes the look and feel of their ride providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner we are obsessed with ensuring we reach as many likeminded gearheads across the globe.

POSITION SUMMARY

Under the direction of the Sales Management Team the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.

QUALIFICATIONS

• Education: High school diploma or an equivalent combination of education and experience.
• Must have or have the ability to acquire automotive knowledge in all supported vehicles.
• Excellent sales ability and some product knowledge or ability to learn.
• Ability to maintain attendance as defined by company policy.
• Ability to maintain professionalism and use tact when dealing with difficult customers.
• Proficiency in computer keyboarding and internet skills (i.e. Microsoft Word Excel)
• Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
• Excellent organizational skills with the ability to handle multiple tasks simultaneously.
• Oral and written communication interpersonal skills.
• Ability to prioritize workload and meet deadlines.
• Upon hire successful completion of the Turn5 sales new hire training program.
• Must reside in PA OH MD VA SC GA FL MS KS TX AR WI MN IN NV or UT
• Bilingual a plus

PERKS & BENEFITS

• Health Insurance:Medical dental and vision coverage
• Financial:401(k)/Roth plans with generous company match!
• Work Life Balance: Remote work PTO (Paid Time Off) paid holidays Paid Parental Leave travel assistance & confidential life services (i.e. counseling consultation & wellness services) YMCA membership reimbursements
• Automotive Enthusiast Program:
  • Employee DiscountsAll Turn5 employees are eligible for up to 50 off products on our 4 websites: and . Employees are also eligible for up to 20 off Special Orders from WheelPros and Turn14.
  • Vehicle Mod Program Own a vehicle we sell parts for All Turn5 employees are eligible for an annual $250 reimbursement for designated products on and to help you continuously mod one of your vehicles.
  • Race ReimbursementsLove going to car shows and races All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
• Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA) ShortTerm Disability 100 covered! & Voluntary LongTerm Disability Basic Life/AD&D Insurance 100 covered up to 1x annual salary! & Voluntary Additional Life Insurance Pet Insurance

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles customer communication via calls text messages emails and online chats regarding automotive accessory orders product inquiries and returns.
• Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
• Takes inbound calls text messages tickets & chats from any/all queues as needed and directed by the leadership team.
• Uses excitement and product knowledge to sell automotive accessories.
• Uses sales in one category to suggest corresponding modifications to enhance the customers vehicle such as lowering kits lift kits suspension components front & rear bumpers front bumper & winch LED light upgrades etc.
• Builds rapport with customers to foster repeat business up to and including servicerelated issues.
• Displays a professional courteous demeanor towards customers while providing prompt efficient service for all inquiries.
• Efficiently enters and processes orders returns and customer inquiries (ESD updates cancellations etc..
• Answers questions/educates customers providing purchasing suggestions as necessary.
• Utilizes all available programs to achieve biweekly sales goals & performance metrics phone chats texting tool livechat tickets quotes etc.
• Meets performance expectations of the position regarding customer service quality customer contacts and revenue targets.
• Notifies Sales leadership team of trends or problems encountered.
• Continues education through company sponsored program LMS improving their expertise in all supported vehicles.
• Participates in special projects and performs other duties as assigned by management.

ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act To be performed with or without reasonable accommodation)

• Visual and hearing capability.
• Ability to sit for long periods of time.
• Ability to maintain attendance as defined by company policy.
• Ability to work under pressure to meet strict deadlines.
• Ability to operate general office equipment i.e. fax machine photocopier computer printer.
• Ability to complete inbound & outbound calls texts chats and emails with customers vendors and others.
• Additionally your role with Turn5 Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.

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