RN Manager Clinical Services-Medical Group

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

Work Shift:

The Manager of Clinical Services is a leadership role responsible for the effective coordination and oversight of all clinical operations within the assigned medical group practices. This includes ensuring high standards of patient care regulatory compliance staff development and alignment with the organizations mission and strategic goals. This role will also function as a liaison between clinical teams and administrative leadership and will oversee quality improvement initiatives clinical staffing and service excellence.

Key Responsibilities

Clinical Operations and Quality

• Maintain appropriate clinical staffing levels and support crossfunctional daily operations.

• Assist in clinical areas as needed to support workflow and care delivery.

• Manage compliance with clinical policies standards of care and safety regulations.

• Lead and coordinate quality improvement efforts to enhance patient outcomes safety and satisfaction.

• Assess and improve clinical workflows to reduce cost and enhance efficiency without compromising quality.

Leadership and Staff Development

• Provide direct supervision mentorship and coaching for clinical staff including nurses technicians and patient support teams.

• Conduct performance evaluations and support staff development through feedback recognition and career planning.

• Identify learning needs and ensure clinical competency through training and development initiatives.

• Facilitate conflict resolution and foster a positive and collaborative work environment.

Patient and Stakeholder Engagement

• Serve as a point of contact for patient concerns related to clinical services and work to resolve issues promptly and effectively.

• Promote a culture of service excellence by modeling respectful empathetic communication with patients families and colleagues.

• Collaborate with physicians and technical staff to ensure seamless coordination of care.

Strategic Planning and Administration

• Partner with leadership in developing departmental goals aligned with organizational strategy.

• Manage human resources functions including hiring onboarding counseling and disciplinary actions.

• Assist in preparation and monitoring of departmental operating and capital budgets.

• Monitor metrics related to quality service and patient safety and use data to guide improvement plans.

Minimum Qualifications

Education

• Associate degree in nursing required.

• Bachelor of Science in Nursing (BSN) or Master of Science in Nursing (MSN) strongly preferred.

Licensure/Certification

• Current South Carolina Registered Nurse (RN) License required.

• CPR certification required.

Experience

• Minimum 1 year of clinical experience in a medical office or outpatient setting.

• Preferred 25 years of experience in a supervisory or leadership capacity.

• Experience with financial and personnel management process improvement and customer service excellence.

Bon Secours is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .