Technical Program Manager

We shaped the earliest forms of ad tech and were looking for the technical expertise to help shape its future. Our customers have unique problems that can only be solved at internet scale and thats where the technical skills of our team make a real difference.

Our exchange handles over 500 billion requests every day (for comparison Google serves an estimated 9 billion searches a day) all running in our own global data centers. Every member of our technology team has an enormous amount of autonomy in building and managing our systems to support and enable our growing level of scale. Through the transparency of our technology dedication to innovation and integrity and longstanding customer relationships we lead through change.

Whats it like to work at Index

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers.

Index is an exciting and fastpaced place to work. Were built on our values of change support learning and teaching trust and intention. We pride ourselves on our independence and openness not only in our technology but in our teams too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

Our culture of success is truly supportive and collaborative. In working together across our teams were continually investing in the people and technology to solve the industrys most complex problems. As we extend the promise of ad tech to every channel were looking for talented engineers to help advance Index and the industry forward.

Are you ready to join the programmatic evolution

Index Exchange funds the open web. Content and journalism across the internet are funded through advertising and we are the engine that helps to make that happen transparently safely and efficiently. Handling hundreds of billions of auctions per day within milliseconds requires an intense understanding of the exchange and the ecosystem that we live in.

Our business is growing significantly every year and is poised to grow even faster. Our people and our platforms are the foundation and enablers of that growth. We are significantly expanding our technology teams and are looking for technologists with a passion for highperformance software development and a drive to deliver software products and platforms that enable and empower industries at a global scale.

Indexs scale spans the globe our transactions happen 24x7 in our global data centers and every second that passes millions of requests are evaluated across our exchange. In order to achieve our mission global efficiency and reliability are absolutely key as every millisecond quite literally counts in our business.

About The Role:

As a Technical Program Manager at Index youll lead the planning coordination and delivery of complex software initiatives that span teams systems and stakeholders. Youll guide programs from inception to completionaligning work to objectives managing dependencies and risks and driving across the finish line.

Youll partner closely with Engineering Product and other crossfunctional teams to scope initiatives sequence work and remove blockers. Youll help ensure roadmaps stay current work is clearly visible and actionable and delivery plans remain aligned to intent. Youll bring technical fluency organizational clarity and a deliveryfirst mindset to everything you do.

Were looking for a TPM who is executionoriented and systemsawaresomeone who enjoys solving coordination puzzles optimizing how teams work and enabling others to move faster. You bring curiosity and clarity to delivery and help shape the systems tools and practices that drive highquality outcomes in a fastpaced environment.

Heres What Youll be Doing:

• Drive Program Delivery: Lead the planning and of largescale software programs ensuring alignment across teams and delivering on time with quality and clarity.
• Clarify Scope and Maintain Planning Artifacts: Partner with Product and Engineering to define clear deliverables requirements and milestones. Help maintain the roadmap portfolio backlog and teamlevel PI plans to support coordinated executionready plans across teams.
• Own CrossTeam Coordination: Work across teams and functions to manage dependencies mitigate risks and ensure efficient handoffs.
• Understand Technical Context: Engage in technical discussions understand architectural decisions and tradeoffs and help guide delivery sequencing and risk evaluation.
• Track and Communicate Progress: Maintain clear visibility into plans timelines and blockers using Jira and Confluence and tailor updates for both technical and nontechnical audiences.
• Facilitate Planning: Lead and support planning activities to define goals align on outcomes and dependencies and map a clear path to delivery.
• Champion QualityFirst Delivery: Help teams deliver resilient performant and wellscoped software by emphasizing upfront clarity risk management and testable outcomes.
• Coach and Enable Teams: Support teams in leveling up their planning delivery hygiene and operational maturity. Provide coaching and handson support around backlog health and organization metrics usage and risk mitigation.
• Contribute to Process and Tooling Evolution: Identify gaps in planning and delivery workflows and contribute to tooling documentation and workflow improvements. Drive alignment across teams to SDLC standards and best practices while allowing for teamspecific flexibility where appropriate.
• Connect to Strategic Objectives:Ensure programs and planning artifacts are clearly linked to strategic goals and KPIs enabling meaningful prioritization visibility and outcome tracking.

Heres What You Need:

Why Youll Love Working Here:

• Comprehensive health dental and vision plans for you and your dependents
• Paid time off health days and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing nonbirthing and adoptive parents
• Annual wellbeing allowance plus fitness discounts and group wellness activities
• Commuter benefits and discounts where available
• Employee assistance program
• Mental health first aid program that provides an inthemoment point of contact and reassurance
• One day of volunteer time off per year and a donationmatching program
• Biweekly town halls and regular communityled team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse equitable and inclusive environment learn more here

Equal employment opportunity

At Index Exchange we believe that successful products are built by teams just as diverse as the audience who uses them. As such we are committed to equal employment opportunities. We celebrate diversity of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression or veteran status. Additionally we realize that diversity is deeper than any status or classificationdiversity is the human experience. For those who show grit passion and humilityIndex will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation pleasesharethe details of your request and any information how we can assist you with thehiring recruiter when they contact you. Index Exchange will make reasonable efforts toensure accommodation requests are metthroughoutthe recruitment process.

Index Everywhere Index Anywhere

Our corporate headquarters are in Toronto with major offices in New York Montreal Kitchener London San Francisco and many other global cities. As a major global advertising exchange we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

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