Clinical Crisis Manager part-time

Why Charlie Health

We are currently facing a nationwide mental health epidemic marked by rising rates of depression anxiety trauma substance use disorders and suicide. At the same time those seeking help often encounter barrierswhether geographic financial or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health our mission is to connect the world to lifesaving mental health treatment. Our innovative virtual programs combine curated group sessions individual therapy and family therapy delivered through personalized evidencebased treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities Charlie Health provides a pathway to longterm recovery with over 90 of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If youre driven to make a meaningful impact we invite you to join us in reshaping the future of mental healthcare.

JOB SUMMARY:

Intro to the Crisis Prevention and Response (CPR) Team

Our Crisis Response and Prevention team envisions and enables our mission of A World Without Suicide. It is our goal that all of our clients find unwavering support and hope. Rooted in our core values of Connection Commitment and Congruence we strive to transform crises into opportunities for growth and healing. With cuttingedge best practices and compassionate care our team empowers individuals to seek help fearlessly. Our clients never give up and neither do we. Together we are driving the democratization of mental health treatment each and every day.

Why is the CPR Team important

• Immediate Intervention: Prompt assistance during moments of acute distress or emotional upheaval.
• Safety and Stabilization: Ensuring the wellbeing and stability of participants during critical situations.
• Continuity of Care: Ensuring support during acute moments whilst in treatment ensuring continuity from the group experience to the individual/family experience.
• Preventing Relapses and Hospitalizations: Reducing the risk of relapses and the need for hospitalizations.
• Suicide and SelfHarm Prevention: Identifying warning signs and intervening to prevent selfharm or suicide.

What does a Crisis Manager do

A part time Crisis Manager at Charlie Health plays a crucial role in ensuring the safety and stability of our clients during acute mental health crises. They are responsible for immediate screening and intervention when clients exhibit severe emotional distress or harmful behaviors. Crisis Managers collaborate with the clinical team to screen risk of highly acute clients develop crisis intervention plans deescalate dysregulated clients and connect patients with appropriate resources to facilitate their recovery and wellbeing within the IOP setting.

DUTIES & ESSENTIAL JOB FUNCTIONS:

• Monitors crisis queues for clients receiving individual therapy family therapy and participating in group sessions
• Screen risk and collaborates on stabilization planning for clients at risk of harm to themselves or others
• Completes all required documentation in alignment with compliance standards and Charlie Healths best practices
• Serves as key point of contact for crisis triage during client group sessions in collaboration with Senior Care Coaches and Care Coaches
• Conducts case consults with Care Team members as needed
• Supports all Care Team members (i.e. Primary Therapists Care Coaches Group Facilitators etc. in collaboration regarding the clients care
• Other care coordination tasks as needed
• Other tasks and duties as assigned by the Director of Crisis Response and Prevention or the Chief Clinical Officer

REQUIREMENTS:

• Independently licensed clinician
• Previous experience in crisis preferred
• Ability to work a minimum of 20 hours per week with flexibility to meet the needs of the team and clients
• Motivated individual who is passionate about mental health able to perform in a highpaced environment and eager to play a formative role in shaping a growing business.
• Excellent interpersonal and communication skills required. Familiarity with cloudbased communication and relevant softwareGmail Slack Dropbox Zoom EMR.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all fulltime exempt employees. Read more about our benefitshere.

POSITION CLASSIFICATION: W2 PartTime

• The above job description is not intended to be an allinclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Note to Colorado applicants: Applications will be accepted and reviewed on a rolling basis.

Please note that this role is not available to candidates in Illinois.

Our Values

• Connection: Care deeply & inspire hope.
• We care personally about every single person in the Charlie Health ecosystem: our clients providers and team members alike.
• We inspire hope with every interaction reminding our clients that we truly and unconditionally believe in them.
• Congruence: Stay curious & heed the evidence.
• We ask why five times before were satisfied with the answer. We dont stick to the status quo; we challenge our assumptions and remain humble.
• Above all were resultsoriented. When we find data that calls our original plan into question we modify or pivot.
• Commitment: Act with urgency & dont give up.
• We work as swiftly as possible. The mental health crisis is relentless and so are we.
• Our clients dont give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.

Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.

At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.