Systems Analyst
Systems Analyst
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Job Description
Message about our hiring and operating practices
One of the fastest growing branches of CMHA the Canadian Mental Health Association York Region and South Simcoe (CMHAYRSS) provides 30 mental health and addiction programs to adults youth (age 12 family caregivers local businesses and community organizations.
Why work for CMHA York Region
We are a team committed to our vision of mental health support for all. We offer an inclusive innovative and highperformance work culture that helps us deliver transformational impact. The organization cares about the growth safety and wellbeing of employees and offers:
- Competitive Total Compensation (including salary benefits pension)
- HOOPP (Healthcare of Ontario Pension Plan)
- Comprehensive Health Benefits
- Robust Performance and Career Development Program
- Learning & development opportunities
Learn more about us by visiting are hiring a Systems Analyst.
1 Year Contract:(with possible extension) 35 hours per week evening hours and weekends may be required.
Starting salary range: $56444 $60461. **This represents the first three steps of a sevenstep salary band. Candidate experience is to be considered when deciding the starting salary.
Location: This role will be based at our Newmarket office located at 1101 Nicholson Road Unit 5 Newmarket ON L3Y 9C3.
Closing Date: May 2 2025
Purpose of the Position:
The Systems Analyst is responsible for managing the technical aspects of the existing operations and for project managing the new initiatives and changes.
This position is responsible for project management vendor management architecting existing and proposed solutions managing communication systems managing IT operations and training IT personnel on policies and procedures.
Duties:
- Analyze and recommend hardware/software solutions to resolve business issues and improve efficiency.
- Monitor and manage virtual environments network infrastructure (LAN/WLAN) and software applications.
- Ensure security and maintenance of hardware/software through patches upgrades and service contracts.
- Collaborate with IT and People & Culture for onboarding/offboarding of staff students and contractors.
- Provision and configure mobile devices desktops and peripherals for new users.
- Manage phone systems and provide support through the ServiceDesk system.
- Provide technical leadership for small to medium IM/IT projects including afterhours support when needed.
- Administer core systems including CRMS (health information) PPM (policies) Microsoft GP Dynamics and Office 365 tools (e.g. Smartsheet SharePoint).
- Track IT assets through asset management systems.
- Engage and coordinate with vendors and contractors to ensure deliverables are met.
- Train IT personnel and endusers on systems policies and procedures.
- Maintain IT documentation including network topology and policies.
- Support organizational compliance by completing required corporate training.
Policies Procedures and Legislation
- Adhere to the organizations Vision Mission Values and strategic goals.
- Comply with internal policies and relevant provincial legislation (e.g. PHIPA OHSA ESA).
Professionalism
- Maintain uptodate professional knowledge and skills through ongoing training and development.
- Represent the organization positively with all stakeholders.
Safety
- Follow client safety and health & safety guidelines to ensure a safe working environment.
KNOWLEDGE SKILLS AND ABILITIES:
Education
- Postsecondary diploma or degree in a technical field such as Information Technology.
Work Experience
- 5 years of technical experience managing and administering Azure AD accounts Office 365 support and Microsoft Windows 10/11 computer deployments in a multisite organization.
Knowledge Skills and Abilities
- Management of WLAN and LAN networks (HP Cisco) Active Directory Office 365 VPN SDWAN Phone Systems VoIP.
- Excellent oral and written communication skills when working with staff IT personnel or vendors.
- Handson experience administering or supporting various business applications such as SharePoint CRM HRIS Health Systems ERP or equivalent.
- Experience leading the implementation upgrade installation and fixes of hardware and software systems.
- Excellent problemsolver. Able to analyze issues and opportunities and offer solutions.
- Detailoriented as it relates to documentation following procedures training staff remediating and preventing issues.
WORKING CONDITIONS
- Works extensively at a desk using a computer and telephone up to 7 hours a day.
- The position works primarily weekdays and may require occasional evening and weekend shifts depending on operational needs.
- Travel to satellite offices may be required.
This position reports to the Senior Director Information Technology.
Disclaimer:In keeping with mental health reform best practices funding and direction this position may later require knowledge skills abilities and working conditions not noted here.
To request this posting in an alternate format or to request accommodation in the application process email
Application Procedure: If you are interested in this opportunity please visit Click on the Apply Now button and proceed to upload your cover letter and resume.
Complete the application form and submit the following:
- Optional Cover letter with 300 words or less and tell us why you would want this role and why you should be considered for the position (PDF or Word)
- Resume (PDF or Word) applications without resumes will not be considered
CMHAYRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHAYRSS supports the journey to mental wellness and we welcome applicants with lived experience of mental illness. In acknowledgment of the systemic underrepresentation faced by Black Indigenous racialized peoples and those living with disabilities this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:
- Racialized Persons
- Indigenous Persons
- Persons living with Disabilities
While we thank all candidates for their interest only those selected for an interview will be contacted.
At this time we are only accepting applications from candidates currently residing in Ontario. Applications from individuals outside the province will not be considered.
Required Experience:
IC
Employment Type
Full-Time
