Rental Specialist I
Rental Specialist I
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Job Description
Feeling lost in your current job Were looking for motivated individuals ready for a chance to learn and build a career from the ground up.
About the role:
The primary role of a Rental Specialist I is to act as the front line of contact with the Rental customer with the purpose of understanding the customers equipment rental needs completing rental transactions and coordinating the pickup and delivery of rental units.
Business Operating Hours/Schedule:Monday through Friday 7:30 am 5:00 pm
In this role you can expect to:
- Customer Service
- Greet walkin customers and/or take customer calls over the phone to understand the customers equipment needs to determine which pieces of equipment will meet those expectations.
- Always demonstrate a professional attitude ensuring high levels of customer satisfaction.
- Manages or resolves customers rental complaints and problems to the best customer satisfaction level possible.
- Rental Operations
- Manage and maintain current rental inventory ensuring equipment is clean wellorganized and ready for the next customer.
- Check returned equipment for damage usage hours mileage and fuel levels.
- Track rentals from initiation to completion including delivery payment authorization and customer satisfaction.
- Administrative
- Collect all required information to complete accurate rental contracts and input them into the computer system.
- Collaborate with other team members and departments to ensure that all paperwork and contractual agreements are complete and accurate.
- Prequalify rental customers by submitting credit applications and researching company histories as needed.
- Maintain cash drawer EOD and bill customers with POA (paid on accounts).
- Collaboration
- Assists with telephone collection of past due rental payments.
- Coordinate with the Service department to ensure that rental units are in good operating condition by coordinating on any needed repairs for downed rental units and maintenance.
- Coordinate with Truck Drivers on the daily transportation needs of rental equipment.
Education/Experience:
High School Diploma GED Technical or Trade School
Acceptable Driving Record
Skills and Abilities:
Excellent problemsolving customer service and collaboration skills.
Solid computer and administrative skills
Ability to multitask and excel in a fastpaced work environment.
Compact or Heavy Equipment knowledge is not required but preferred.
WhyLeppo
Leppo Rents a leader in the construction equipment sales and rental business is dedicated to serving our customers equipment needs with the best products the best support and the best people available. We have been growing our coworkers careers since 1945 when our first store opened in Akron OH. When you join Leppo here are a few of the exciting things we can offer you:
- Medical Dental & Vision
- Company Paid Life Insurance/AD&D STD and LTD.
- 401K Plan Match
- 7.5 Paid Holidays 2.5 weeks PTO your first year and parental leave!
- Wellness Incentive Program Clothing Allowance
- Product & Service Discounts
- PerformanceBased Quarterly & Annual Bonuses
- Celebration Luncheons and Milestone Anniversary Gifts
Company Culture:
Leppo Rents a leader in the construction equipment sales and rental business is dedicated to serving our customers equipment needs with the best products the best support and the best people available. We continue to receive awards for the best products and best places to work year after year. We do so because as a coworker of Leppo we are all guided by theLeppo Way:
- We Will Meet Our Commitments
- We Will Be Thorough
- We Will Make Good Decisions
- We Will Ask Questions
Equal Opportunity Employer:
Leppo Rents is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race ethnicity creed color religion sex age national origin or ancestry disability genetic information veteran/military status sexual orientation gender identity or other protected characteristics under federal state or local law.
This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Leppo Rents is an atwill employer which means that either party is free to terminate the employment relationship at any time without any advanced notice for any reason or no reason.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
