Sr Program Manager ADSP Onboarding Advertiser Support Products Services
Sr Program Manager ADSP Onboarding Advertiser Support Products Services
Posted on :
27-04-2025
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1 Vacancy
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Job Description
Are you a passionate customer advocate who is energized by working with diverse crossfunctional teams The Advertising Support Products & Services (SP&S) team provides a worldclass Help experience and contact center support to the global Selling Partners Brands and Authors who use Amazon Demand Side Platform (ADSP) Sponsored Advertising products. We are looking for a Senior Program Manager to envision and develop a comprehensive onboarding experience for new users to ADSP. The Sr. PM will ensure that Advertisers e.g. agencies and traders are equipped with the knowledge resources and support they need to confidently create successful selfservice Display Video and Audio campaigns. They will work with help content developers to create and evolve an intuitive onboarding guide for new users. They will also work support operations teams to ensure support specialists provide expert onboarding support for Advertisers who prefer to talk to a human. The Sr. PgM ADSP Onboarding will ensure a seamless onboarding experience for new ADSP users resulting in successful campaigns and increased investment from advertisers.
Key job responsibilities
Create a comprehensive vision and strategy to help new users onboard to ADSP spanning help content (i.e. selfservice) and humanassisted support when the advertiser prefers.
Drive strategy across product platform tech support content and operations leaders. Influence prioritization to deliver results.
Set strategic senior level goals measuring the effectiveness of our onboarding experience at helping advertisers successfully launch campaigns.
Work with business intelligence and data science teams to effectively measure the impact of effective onboarding on the business.
Create maintain and disseminate project information in the appropriate format and at the appropriate cadence to stakeholders and senior management. Build reporting mechanisms.
Be a visible and vocal role model across the wider business for Amazons customercentric culture championing Advertiser needs and using data and technology to anticipate and exceed them.
Create selfsustaining processes that allow you to scale and focus on high value activities.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
5 years experience in programmatic advertising
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
5 years of experience working with contact centers.
5 years experience in support content development.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Create a comprehensive vision and strategy to help new users onboard to ADSP spanning help content (i.e. selfservice) and humanassisted support when the advertiser prefers.
Drive strategy across product platform tech support content and operations leaders. Influence prioritization to deliver results.
Set strategic senior level goals measuring the effectiveness of our onboarding experience at helping advertisers successfully launch campaigns.
Work with business intelligence and data science teams to effectively measure the impact of effective onboarding on the business.
Create maintain and disseminate project information in the appropriate format and at the appropriate cadence to stakeholders and senior management. Build reporting mechanisms.
Be a visible and vocal role model across the wider business for Amazons customercentric culture championing Advertiser needs and using data and technology to anticipate and exceed them.
Create selfsustaining processes that allow you to scale and focus on high value activities.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
5 years experience in programmatic advertising
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
5 years of experience working with contact centers.
5 years experience in support content development.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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