Technical Customer Manager

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence inspiring the world to learn communicate and advance faster than ever.

Micron is hiring a SSD/DRAM Technical Customer Manager in Longmont CO or Boise ID!

This is an exceptionally outstanding opportunity to support Microns Enterprise and cloud datacenter customers team! The role is the primary interface between the customer and engineering/design centers developing a long term relationship with the customer to support streamlined communication and qualification efforts that facilitates products being qualified in target customer applications with maximum efficiency. Acting as a domain expert on the customer for product qualification requirements resulting in a reduced time to market. You will proactively define qualification requirements and processes to shape a qualification plan that ensures success provide an interface for the customer to engineering groups and design centers and communicate customer qualification requirements and status to management sales and development teams.

Roles and Responsibilities:

The Technical Customer Manager will:

• Coordinate the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners

• Gather customer qualification requirements and test requirements aligning these with Micron design teams

• Define and complete customer plans and schedules

• Manage partner concerns by prioritizing issue resolution closure and corrective action

• Provide technical and business guidance to support arguments

• Manage regular customer communication and associated action logs

• Ensure sample requirements are identified and completed for your customer

• Provide regular qualification status updates to Micron management

• Handle configuration management and approvals for sample and production units

• Drive customer change management processes

• Collaborate with Micron development and validation teams on the customer qualification process as well as critical customer requirements

Successful candidates for this position will have:

• Demonstrated project management skills executive presentation abilities and customer relationship management experience

• A minimum of a Bachelors degree in CS CE EE preferred

• Minimum 8 years of storage or related hightech experience including interaction with sales customers engineers and product development teams

• Knowledge of OEM/Cloud product qualification processes and a broad understanding of the storage industry

• A strong driven personality who can advocate for the customer within the design team

• Demonstrated business insight to understand and communicate customer impacts and tradeoffs

• Flexibility to work evenings holidays and weekends as required

• Ability to relay technical information to and from the customer verbally and in writing at a professional level

The US base salary range that Micron Technology estimates it could pay for this fulltime position is:

Our salary ranges are determined by role level and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range individual pay is determined by work location and additional jobrelated factors including knowledge skills experience tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits discretionary bonuses and equity.

As a world leader in the semiconductor industry Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well provide peace of mind and help you prepare for the future. We offer a choice of medical dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury and paid family leave. Additionally Micron benefits include a robust paid timeoff program and paid holidays. For additional information regarding the Benefit programs available please see the Benefits Guide posted on is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age national origin citizenship status disability protected veteran status gender identity or any other factor protected by applicable federal state or local laws.

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Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.