Key Responsibilities:
Invoice Preparation and Distribution:
- Assist with Accounts Payable Accounts Receivable Income Audit and General Cashier tasks.
- Generate and issue accurate invoices for Airlines group bookings and corporate accounts.
- Ensure that all charges including room rates taxes incidentals and other fees are correctly applied to guest accounts.
- Daily review of the banquet and Catering recaps to ensure all charges are posted correctly and match with Profitsword.
Payment Processing:
- Monitor and process incoming payments from various sources including credit cards checks cash and electronic transfers.
- Ensure payments are correctly applied to guest accounts and record them in the POS.
- Follow up with sales regarding payment for nondirect bill accounts and post payment within three business days.
Account Reconciliation:
- Regularly reconcile accounts receivable ensuring that all payments and transactions are accurately recorded.
- Ensure that small balances are cleared from AR by the end of the month.
- Investigate and resolve discrepancies between guest accounts payments and invoices.
Collections:
- Follow up on outstanding payments by contacting clients via phone and/or email.
- Work with guests and corporate clients to resolve payment disputes or overdue invoices.
Customer Service:
- Assist clients regarding billing inquiries payment issues and account balances.
- Address and resolve concerns regarding overcharges billing errors or other accountrelated matters.
Maintain Accurate Financial Records:
- Ensure all financial records related to accounts receivable are uptodate accurate and filed correctly.
- Maintain proper documentation of payment receipts invoices and credit memos.
- Keep track of Tax exemptions
Assist in MonthEnd Close:
- Support the accounting team with preparing monthend financial reports by providing necessary information related to accounts receivable.
- Ensure all payments and receipts are accounted for in monthly financial close procedures.
Billing Adjustments:
- Process billing adjustments including refunds writeoffs and credit memos as directed by the management team.
- Ensure all adjustments are accurately documented and justified.
Monitor Accounts Aging:
- Review and analyze accounts aging reports to identify overdue accounts.
- Prioritize collection efforts for accounts that are overdue or approaching their due date.
Maintain Compliance with Hotel Policies and Procedures:
- Ensure all accounts receivable practices comply with hotel policies and industry regulations.
- Follow internal controls to prevent errors fraud and discrepancies in billing or payment processing.
Coordination with Other Departments:
- Collaborate with the front desk and sales departments to ensure billing accuracy and smooth processing of charges.
- Work closely with the sales team to ensure proper invoicing for corporate clients or group bookings.
- Other duties as assigned.
Required Experience:
Staff IC