Senior Manager Digital Product Manager Martech
Senior Manager Digital Product Manager Martech
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Salary Not Disclosed
1 Vacancy
Job Description
Universal Orlando Resort believes inperson collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being onsite full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.
JOB SUMMARY:
The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager the primary function of this role will be to manage new capabilities across the entire product lifecycle from product strategy planning definition delivery and implementation.
MAJOR RESPONSIBILITIES:
Leadership
- Encourage an innovative culture that fosters outside the box thinking
- Drive the vision of the team in support of business needs
- Understand and track key trends and innovations continuously looking for opportunitites to advance the product portfolio
- Act as product expert both internally and externally providing learning opportunities to other Team Members and attending external industry events
- Provide leadership management and coaching
- Establish standards and best practices to maximize team performance and company advancement
- Develop growth plans and foster individual and professional growth
- Keep key stakeholders updated on product roadmap developments and advancements
- Manage issues risks and escalations as needed to support the product team
- Work closely with IT and other internal organizations to ensure alignment
- Contribute to the success of the larger team by driving joint collaboration visioning and planning
- Provide other Team Members with support in continued growth opportunities through shared product experiences
- Participate and drive formal mentorship opportunities to help other Team Members improve their product skills
Product Planning
- Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
- Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning
- Establish product backlog priorities for release and sprint planning considering new capabilities minor enhancements and defect fixes
Product Strategy
- Proactively evaluate Guest experience strengths and pain points from all perspectives to identify opportunities for new and/or improved experience delivery capabilities
- Develop and frame up product recommendations with associated cost value and experience analysis to gain approval and funding for development
- Collaborate and liaise with key business partners to establish product goals and objectives
- Ensure product alignment with the holistic experience transformation vision
Product Definition
- Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements
- Drive detailed product Feature definition including functional and nonfunctional requirements
- Support product implementation across the domestic sites capturing site specific functional requirements in partnership with onsite stakeholders
Product Delivery
- Facilitate product backlog grooming with the Delivery scrum team
- Define and document product user stories to enable technical design development and testing
- Participate in scrum team Agile ceremonies including sprint planning dailystand ups and retrospectives
Product Implementation and Support
- Perform product validation throughout the development cycle to ensure alignment with functional requirements.
- Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
- Represent and support the product as the ongoing subject matter expert.
- Develop an ongoing approach for measuring the success of newly implemented experience enhancements to enable wellinformed future product planning
Additional Responsibilities
- Understand and actively participate in Environmental Health & Safety responsibilities by following established policy procedures training and team member involvement activities.
- Perform other duties as assigned.
EDUCATION:
- Bachelors degree (or equivalent experience) required Business Technology Digital Marketing or Industrial Engineering preferred;
- Masters degree preferred.
EXPERIENCE:
- 9 years in Product Management Digital Marketing ECommerce Digital Experience Design Industrial Engineering Technology or related fields.
- People Management
- Including goal setting escalation handling and mentorship
- Managing the digital experience for a consumer website and/or mobile app
- Experience with large scale transformation initiatives
- Demonstrated ability to define and execute strategic initiatives
- Working in an agile technology delivery program
- Defining a customer journey and digital product roadmap
- Product backlog management including Feature definition requirements prioritization and sprint planning
- Close partnership with a Technology Delivery team
- Stakeholder engagement and relationship building
- Executive communication with the ability to influence decision making
- Excellent analytical written and oral communication skills and be able to explain complex concepts both concisely and simply;
- or equivalent combination of education and experience.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando viaemail the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE
Required Experience:
Senior Manager
Employment Type
Full-Time
