Assistant Operations Manager

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

This position is responsible for the daytoday operation and maintenance of the building. Directs staff and contractors in the performance of maintenance and repairs. Delivers a triple A level of facilities services in keeping with Hines quality standards ensuring tenant and public safety. Work shall include but is not necessarily bound by the following:

• Monitors physical operation of building systems/equipment (including related software); ensures systems operating within specified tolerances; maintains/updates daily reporting logs; repairs equipment directs repair of or obtains quotes from contractors to perform repairs; Ensures building runs with energy control and tracking to ensure optimal performance

• Makes purchases of building supplies/inventories to maintain acceptable stock levels

• Completes administrative functions including monthly reports site policies and procedures site audit preparation etc.

• Participates in development of operating budget; assists with the responsibility to operate within budget

• Participates in development of short/longterm infrastructure plans; acquisition of capital equipment/ supplies

• Participates in tendering process and negotiation of costs/fees with suppliers/contractors

• Ensures staff contractors and physical site compliance re: OHS standards Hines quality standards and applicable codes/regulations

• Ensures accuracy timeliness and completeness of work orders various documents of the team

• Maintains Computerized Maintenance Management System (CMMS) including preventative maintenance schedules/plans; updated sitespecific task cards; reviews/adjusts system maintenance schedules (as required) considering budget and resources

• Works as necessitated by building activities/requirements including weekends holidays and after hours; responds to building emergencies on an oncall basis; responds to emergency calls by telephone (or in person if required); arranges for/supervises contractors (as required)

• Participates in committee meetings as applicable

• Ensures contractors fulfill contractual obligations and adhere to site procedures and policies

• Schedules assignment of duties; supervises directs and monitors duties carried out by staff and contractors recommending operational efficiency improvements as appropriate; mentors coaches and provides leadership to staff; fosters potential relationships

• In collaboration with next level of management: participates in recruitment process; develops site goals/objectives; facilitates employee goal setting; identifies training/education requirements; conducts performance reviews; investigates staff performance issues/recommends action

• In collaboration with next level of management defines personal skill/competency gap and creates/implements personal/career development plans

• Assist with the Supervision of maintenance/construction projects within building both tenant and base building

Minimum Requirements include:

• Postsecondary diploma/certification (e.g. BES Engineering Technology etc. or a trades qualification (e.g. journeyman electrician etc.; or combination of education training and experience

• Three or more years supervisory experience with a minimum 5 years working knowledge of facilities maintenance and operations

• Knowledge/understanding of Occupational Health and Safety Act; building/fire/other codes and applicable standards/regulations pertaining to facilities maintenance and operations

• Demonstrated capabilities re: accountability judgement decisionmaking problem solving and team building

• Ability to work under pressure within deadlines and changing priorities

• Proven ability to effectively interact with clients tenants management and staff

• Ability to work independently and as part of a team

• Possesses personal leadership attributes including; integrity trustworthiness results focused high standards commitment ethical values and achievement oriented

• Proven ability to foster/develop/maintain relationships with internal/external contacts

• Good/proven computer skills (i.e. Microsoft Office)

• Proven CMMS skills

• Strong/proven communication skills (verbal and written)

• Proven ability to plan organize prioritize delegate and implement

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living office retail mixeduse logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

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