Strategic Account Manager

Position Summary:

A Strategic Account Manager (SAM) is responsible for managing strategic clients fostering longterm relationships and driving revenue growth. This role will focus on ensuring the full utilization of our service offerings by clients identifying opportunities for revenue growth and creating tailored strategies to meet both client and business goals. By proactively managing accounts and continuously delivering value the Strategic Account Manager will ensure customer satisfaction while contributing to the companys revenue growth.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

Client Retention and Growth:

• Monitor client satisfaction through customer visits scorecards and quarterly business reviews to ensure ongoing retention and satisfaction.
• Identify opportunities for upselling crossselling and expanding the accounts use of the companys services to maximize account retention revenue growth and satisfaction.
• Drive revenue growth by identifying new business needs and tailoring solutions that meet those needs through a deep understanding of both the clients business and the companys offerings.

Relationship Building:

• Foster and maintain strong longterm relationships with clients.
• Serve as the primary point of contact for seniorlevel stakeholders maintaining a proactive approach to ensure their needs are being met.
• Regularly communicate with clients to assess their evolving business goals and objectives.

Strategic Planning:

• Develop and execute strategic plans to meet the clients needs and objectives.
• Collaborate with internal teams (engineering quality operations planning & scheduling etc. to align on how to best serve the client.
• Analyze client feedback and market trends to drive product development and innovation.

Account Performance Tracking:

• Regularly monitor and evaluate the health and performance of client accounts.
• Measure success using KPIs (Key Performance Indicators) like revenue growth customer satisfaction retention rates etc.
• Troubleshoot issues and work to resolve them quickly to ensure continued client satisfaction.

Negotiation and Contract Management:

• Develop and maintain strong lasting relationships with key decisionmakers to drive mutually beneficial contract renewals and expansions.
• Ensure that the terms of agreements align with both the clients needs and the companys profitability goals.

CrossFunctional Collaboration:

• Work closely with various internal departments (engineering quality operations planning & scheduling) to deliver a seamless experience to the client.
• Act as a bridge between the client and the organization to ensure that internal teams understand the clients priorities.

Market Intelligence:

• Stay updated on industry trends competitor activities and market conditions that could affect client relationships.
• Use this information to advise clients on how to remain competitive and enhance their business strategy.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong organizational communication collaboration and interpersonal skills.
• Ability to analyze client data and create actionable insights.
• Prefer experience with CRM software and project management tools (e.g. Active Campaign Salesforce Asana or similar).
• Data entry and Microsoft Office Skills
• Strong understanding of the sales process from lead generation to closing deals

Skills

• Strong Communication: Effective internal and external verbal and written communication for managing client relationships and collaborating with internal teams.
• Negotiation Skills: Ability to lead discussions around contracts pricing and resolving any disputes that may arise.
• Problem Solving: Ability to identify and solve client issues promptly and creatively.
• Business Acumen: A deep understanding of both the clients industry and your companys offerings to provide valuedriven solutions.
• Relationship Management: Ability to build trust and develop lasting partnerships with clients.
• Project Management: Managing multiple accounts deadlines and tasks simultaneously often across various teams.

Education and/or Experience:

• Prefer Associate of Applied Science (AAS) degree in Tool &Die or machining or related field preferred

• At least 24 years of account management experience focusing on managing large accounts or key client relationships with a proven history of achieving account growth. Experience in manufacturing is preferred.

Physical Demands Include:

• Driving Sitting standing and walking.
• Must have current unrestricted drivers license and passport.
• Must be able to travel
• Use of hands and arms to operate office equipment.
• Being able to see 20/20 vision with glasses 20/20 without) and hear (with mechanical assistance if necessary) sufficient to understand and comprehend individual oneonone conversations.

Work Environment:

This person will work onsite in an office which is a temperaturecontrolled environment with moderate noise. There will be time spent in the customers manufacturing environment. This setting involves manufacturing equipment with others working in close proximity.

This position requires travel (up to 50. All travel expenses will be provided.

Supervisory Responsibilities: None

PPE Requirements:

• Safety glasses or side shields
• Closetoed shoes

Required Experience:

Manager