Complex Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando

Signia by Hilton Orlando and the adjacent Waldorf Astoria Orlando 2Official Walt Disney World Hotels are searching for a Complex Reservations Coordinator to join their dynamic Reservations team! Between the 2 properties combined there are over 1500 rooms 12 restaurants and lounges and over 350000 sq. feet of meeting and event space.

Ideal candidate would be someone who has previous hospitality experience in reservations front desk or group housing is detail oriented and has excellent communication and multitasking skills. Microsoft Office OnQ and R&I experience is highly preferred. This is the perfect opportunity for anyone looking to elevate their hospitality career at a large complex operation.

Shift Pattern: MondayFriday 8:30am5pm weekends as needed

Pay Rate: $20.23 per hour plus upsell incentive program

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• BestinClass Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

• 90 of this role will be focused on groups the other 10 will be on leisure wholesale third parties
• Creating and Managing group room block building new SRPs in ONQ and R&I
• Monitor group blocks ensure cut off dates are met monitor groups performance process rooming list using passkey
• Answer all transient and group reservations calls and emails in a professional and friendly manner. Promptly provides accurate information regarding availability of accommodations and other requested information
• Work closely with hotel all necessary departments
• Confirm guest reservations for individuals via telephone and email. Handle all 3^rdparty reservations request

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality Were passionate about delivering exceptional guest experiences.
• Integrity We do the right thing all the time.
• Leadership Were leaders in our industry and in our communities.
• Teamwork Were team players in everything we do.
• Ownership Were the owners of our actions and decisions.
• Now We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans