Sr UX Researcher Devices Device Sales Customer Experience
Sr UX Researcher Devices Device Sales Customer Experience
Posted on :
27-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 137000 - 226500
Vacancy
1 Vacancy
Posted on :
27-04-2025
Job Description
The Amazon Devices research team seeks a thoughtful creative and passionate Sr. User Researcher to help us define how Amazon Devices customers discover learn about purchase and use their devices. We are looking for someone who can think strategically uncover customer needs and translate them into actionable ideas that can inform product vision. Our product marketing and engineering partners are eager to hear the insights our team produces. We directly influence the design of new programs that impact the business and customer experience.
As an ideal candidate you have a deep understanding of traditional user research methods and best practices. You also have a nimble creative and pragmatic approach to designing and executing research; youre also interested in pushing the boundaries of agile research. You are a passionate researcher with uncanny observational and analytical skills an impressive ability to collaborate with other teams and designers and a relentless determination to do what is right for Amazons customers. You work with minimal direction and move quickly while delivering highquality outputs. You will work on overlapping projects so skill in multitasking juggling competing priorities and organizing your workload are essential.
Key job responsibilities
Partner with UX and product teams to identify research opportunities and prioritize research questions based on analysis of current knowledge project goals and risks.
Own all aspects of the user research and the product development lifecycle (methodology/study design recruiting moderation analysis reporting communicating budgeting research) and consulting on which user research methodology approaches work and which dont.
Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
Work closely with interaction designers and design technologists to drive effective user research.
Use best practices to create longterm research roadmaps and opportunity frameworks that align to and inform business strategy and goals.
Apply frontend user research skills to deliver on actionable user insights for partner teams.
Drive impact to the business and customer experience as measured by changes to the design and development roadmap.
A day in the life
Our teams move fast and iterates often and you will be moving quickly with them but youll also have time to zoom out and ask the big questions that change the course of these programs or inspire us to build entirely new ones. You will work with UX Designers and Design Technologists to help guide the design and prototyping of new features or programs to test with users ahead of the development schedule. You will also regularly interact with product managers engineers and marketing specialists to understand and guide the teams research needs including designing and conducting research activities.
About the team
We define and build ecommerce shopping platforms and programs globally to support Amazon Device education sales and customer engagement. We execute research to inform future products and services and we dive deep to improve the customer experience. We also own UX strategy and design for internal software and tools that simplify and automate workflows that enable the organization to scale. We are a multidisciplinary team of designers researchers and technologists that can envision create and execute ideas from start to end. We strongly believe in a collaborative team culture and encourage crossteam partnership and bonding to drive innovation and maintain a safe community.
A BS or equivalent degree in psychology cognitive science Human Centered Interaction (HCI) etc.
6 years of experience gathering data from customers to inform design & business decisions as a user researcher user experience designer or similar role.
A portfolio demonstrating past work experience and deliverables (e.g. surveys user study designs research reports etc..
Endtoend experience with all aspects of research (study design moderation analysis reporting).
Handson experience with labbased user testing remote testing iterative prototype testing survey design and usage of multiple methods within a study.
A graduate degree in Psychology Cognitive Science Human Factors HCI or similar
Experience working in a collaborative team and working directly with designers product managers and developers for ideageneration and gathering requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137000/year in our lowest geographic market up to $226500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As an ideal candidate you have a deep understanding of traditional user research methods and best practices. You also have a nimble creative and pragmatic approach to designing and executing research; youre also interested in pushing the boundaries of agile research. You are a passionate researcher with uncanny observational and analytical skills an impressive ability to collaborate with other teams and designers and a relentless determination to do what is right for Amazons customers. You work with minimal direction and move quickly while delivering highquality outputs. You will work on overlapping projects so skill in multitasking juggling competing priorities and organizing your workload are essential.
Key job responsibilities
Partner with UX and product teams to identify research opportunities and prioritize research questions based on analysis of current knowledge project goals and risks.
Own all aspects of the user research and the product development lifecycle (methodology/study design recruiting moderation analysis reporting communicating budgeting research) and consulting on which user research methodology approaches work and which dont.
Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
Work closely with interaction designers and design technologists to drive effective user research.
Use best practices to create longterm research roadmaps and opportunity frameworks that align to and inform business strategy and goals.
Apply frontend user research skills to deliver on actionable user insights for partner teams.
Drive impact to the business and customer experience as measured by changes to the design and development roadmap.
A day in the life
Our teams move fast and iterates often and you will be moving quickly with them but youll also have time to zoom out and ask the big questions that change the course of these programs or inspire us to build entirely new ones. You will work with UX Designers and Design Technologists to help guide the design and prototyping of new features or programs to test with users ahead of the development schedule. You will also regularly interact with product managers engineers and marketing specialists to understand and guide the teams research needs including designing and conducting research activities.
About the team
We define and build ecommerce shopping platforms and programs globally to support Amazon Device education sales and customer engagement. We execute research to inform future products and services and we dive deep to improve the customer experience. We also own UX strategy and design for internal software and tools that simplify and automate workflows that enable the organization to scale. We are a multidisciplinary team of designers researchers and technologists that can envision create and execute ideas from start to end. We strongly believe in a collaborative team culture and encourage crossteam partnership and bonding to drive innovation and maintain a safe community.
A BS or equivalent degree in psychology cognitive science Human Centered Interaction (HCI) etc.
6 years of experience gathering data from customers to inform design & business decisions as a user researcher user experience designer or similar role.
A portfolio demonstrating past work experience and deliverables (e.g. surveys user study designs research reports etc..
Endtoend experience with all aspects of research (study design moderation analysis reporting).
Handson experience with labbased user testing remote testing iterative prototype testing survey design and usage of multiple methods within a study.
A graduate degree in Psychology Cognitive Science Human Factors HCI or similar
Experience working in a collaborative team and working directly with designers product managers and developers for ideageneration and gathering requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137000/year in our lowest geographic market up to $226500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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