Technical Architect
Technical Architect
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Job Description
Job Description
This role specifically focuses on our Managed Services team. Our Managed Services team supports customers with subscription services on an ongoing basis helping them to adopt expand optimize and maintain their use of Zendesk products as their businesses grow and evolve. We function as an extension of their teams consulting on design and configuration best practices as well as offering the handson support they need to make their vision a reality.
Responsibilities
As our Technical Architect you will be enrolled in any duties as understanding detailing and implementing all customer requirements according to scope. Actively collaborate with customer SMEs to build the best technical solution for integrating Zendesk into customer workflows and processes. Make questions to dig into the customers use case collect assemble the business problem we are solving together and finally craft their Zendesk in order for the customer to be successful.
- Seek to understand our current & prospective customers needs and lead technically oriented customer conversations.
- Work collaboratively with Consultant Support and Account Management teams to position present and validate implementation solutions to our actual & prospective customers.
- Communicate highly technical concepts to a variety of audiences including executivelevel technical decisionmakers.
- Provide feedback and prototype ideas from the field to influence product development.
- Design POC and present technical solutions for customer use cases.
- Suggest validated workarounds to fill product gaps.
- Lead highly technical discussions on a broad variety of technologies.
Requirements
- Bachelors Degree (or equivalent experience) and 12 years of experience delivering consulting services and/or programming experience with languages like Ruby Python Java C# or JavaScript.
- Excellent analytical skills including the ability to meet a business requirement with a technical solution.
- Strong solution scoping abilities using our existing solution and influencing new product development.
- Experience with RESTful APIs and experience developing applications on the backend (servers and databases) as well as the client side (Android Web iOS etc).
- Experience developing selling or supporting SaaS applications;
- High energy passion and positivity you are someone who sincerely enjoy presenting to and interacting with customers.
- Experience in a broad variety of technical concepts (web development web sockets mobile development backend development automation)
- Strong communication skills.
- English and French proficiency is required.
Nice To Have
- Experience in global teams.
- Familiarity with a backend programming language (Ruby Python C# etc..
- Handson experience with Zendesk products implementations configuration Apps Framework and SSO.
- Zendesk Administrator Certification.
- Zendesk App Developer 1 Certification.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
#LIAO1
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Employment Type
Full-Time
