Member Service Specialist I

Join Our Team at Randolph Electric Membership Corporation

Now Hiring: Member Service Specialist I Asheboro Office

Are you passionate about helping others Do you take pride in delivering exceptional customer service with a friendly professional attitude If so wed love for you to consider joining Randolph Electric Membership Corporation (REMC) as our next Member Service Specialist I in Asheboro North Carolina.

About the Role

As a Member Service Specialist I youll be on the front lines of our member experience. Youll serve as a critical resource for billing and account services ensuring our members feel valued and supported with every interaction. From processing payments and managing accounts to assisting with service requests and promoting our energy programs this role is ideal for someone who is detailoriented techsavvy and peoplefocused.

Key Responsibilities Include:

• Responding to member inquiries by phone inperson or online
• Processing applications for electric service and verifying account details
• Managing billing adjustments payments and bank drafts
• Educating members on REMCs services and programs including energy usage tools
• Utilizing a variety of software systems to maintain accurate records
• Supporting operational teams with service orders and data updates
• Promoting REMCs communityfocused values with every interaction

This is a dynamic role thats ideal for someone who thrives on making meaningful connections while ensuring accuracy and excellence in service.

Qualifications

• Associate degree in business or related field preferred
• Minimum two years of relevant experience
• Strong communication organizational and computer skills
• Ability to handle multiple responsibilities with accuracy and efficiency

About Randolph Electric Membership Corporation

Founded on the principle of people helping people Randolph EMC is a notforprofit memberowned electric cooperative serving over 33000 accounts in central North Carolina. Were more than just a utility were a team of professionals committed to delivering safe reliable and affordable electricity while strengthening the communities we serve.

At REMC youll be part of a supportive and innovative work environment where your contributions matter. We value teamwork integrity and continuous improvement and were proud of the positive impact we make every day.

Why Asheboro NC

Nestled in the heart of North Carolina Asheboro is a charming and vibrant city that offers the perfect blend of smalltown warmth and modern convenience. Home to the North Carolina Zoo beautiful parks and a growing arts and dining scene Asheboro is an ideal place to live work and explore. Whether you enjoy outdoor adventures cultural experiences or simply a strong sense of community Asheboro welcomes you with open arms.

Ready to Make a Difference

If youre looking for a career where your work matters and your team feels like family we want to hear from you.

Apply today and help us power a better tomorrow for our community.

All qualified applicants will receive consideration for employment without regard to disability status veteran status or other legally protected status.

All job offers are contingent upon successful completion of a background check credit check (if applicable) and drug screening. By applying you consent to these preemployment screenings which are conducted in compliance with applicable laws and may affect your eligibility for employment.

Required Experience:

Unclear Seniority