Industrial Engineer Guest Transportation Load Planning Logistics and Analytics

Universal Orlando Resort believes inperson collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being onsite full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.

JOB SUMMARY:

Provide analytical decisionmaking support for Universal Destinations & Experiences leadership in order to drive significant value through increased efficiency or incremental revenue that positively impacts the companys bottomline. Utilize a combination of quantitative methods and experience in the areas of operational planning support capacity/demand analysis and productivity/process improvement to drive OCF improvements.

Position Specific Summary (BAIE Guest Transportation Analytics / Ride Maintenance Optimization):

This role specifically supports our logistics planning for transportation of our guests from park to park or resorts to park travel. It performs analysis of Universals transportation fleet and travel schedules with a goal to minimize guests wait times while maximizing Universals fleet resources. This role performs time studies and seeks to balance capacity route times and guest loads and unloads. This role will also dually support optimizing Universals maintenance processes of our rides and attractions (minimizing downtimes for guest related to maintenance repairs parts or service or annual maintenances).

MAJOR RESPONSIBILITIES:

• Apply comprehensive knowledge of industrial engineering and business analytics to departmental projects and initiatives in order to ensure utilization of appropriate unique or derived methodological approach measurements tools and objective structured analytic techniques (e.g. probability and statistics process flow analysis queuing theory mathematical optimization computer simulation etc. to determine root causes engineer solutions implement and institutionalize change.
• Obtain data using database querying tools and develop and conduct field data collection studies in support of sophisticated modeling and analysis methodologies.
• Assist in the development of business cases and presentations to all levels within UDX from frontline stakeholders to senior management and executive leadership
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Required:
  
  • High school degree or GED
  • Bachelor degree in Industrial Engineering Operations Research Management Science Decision Science or a closely related field.
• Preferred:
  • Masters degree in Industrial Engineering Operations Research Management Science Decision Science or a closely related field of study.

EXPERIENCE:

• Required:
  
  • Minimum of 24 years of applied industrial engineering and operational analysis or equivalent experience
• Preferred:
  
  • Minimum of 12 years of experience performing operational analyses for theme parks resorts retail/dining/entertainment venues etc. a plus
  • Experience optimizing people transportation fleet and travel
  • Experience with load capacity planning and optimization
  • Experience with minimizing downtimes in a maintenance related capacity

ADDITIONAL INFORMATION:

• Experience conducting field studies/data collection efforts and analyses including familiarity with operational planning capacity/demand analysis and modeling techniques.
• Knowledge regarding and experience using data querying and programming tools (e.g. SQL Python etc. business intelligence/dashboarding software tools (e.g. Power BI etc. and statistical modeling software applications (e.g. R SPSS etc. is a plus.
• Strong computer skills including spreadsheets databases statistical and graphics software.
• Demonstrated superior analytical ability conceptual thinking and creative problem solving.
• Demonstrated excellent interpersonal skills including ability to partner with others to handle multiple priorities in a challenging operational environment.
• Ability to work in a fastpaced environment under changing conditions.
• Strong project management skills including the ability to manage multiple tasks simultaneously.
• Demonstrated understanding of the Universal Destinations & Experiences (UDX) heritage and a commitment to change and excellence
• Willingness to support a 24/7/365 Universal Destinations & Experiences (UDX) operation which includes periods of high demand (weekends holidays etc)
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.