Help Desk Technician I
Help Desk Technician I
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Salary Not Disclosed
1 Vacancy
Job Description
As required by our governmental client this position requires being a US Citizen.
Cherokee Nation Integrated Health (CNIH) will provide expertise on federal projects supporting the National Park Service IT project including the internal Service Desk. The service desk provides IT support to NPS personnel at various locations and nationwide as needed. The service desk physical location for the position is in Washington D.C. The service desk will provide firstline support (tier I and tier II support) to the end users that will include recording troubleshooting and providing solutions to enduser ITrelated issues involving NPSowned workstations laptops mobile devices standard software and applications. A ticketing system will be used to record manage and track the life cycle of enduser ITrelated issues.
Compensation & Benefits:
Estimated Starting Salary Range for Help Desk Technician: $23/hr. $26/hr.
Pay commensurate with experience.
Fulltime benefits include Medical Dental Vision 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
Help Desk Technician Responsibilities Include:
- Perform first call resolutions and dispatcher responsibilities for common issues customer training and troubleshooting and support.
- Troubleshoot resolve and provide solutions to enduser problems involving workstations laptops tablets smartphones and standard software/applications.
- Analyze software and business applications; troubleshoot issues.
- Respond to issues and requests over the phone via email or in person.
- Follow up with customers ensuring their issues and requests are resolved.
- Ability to work cooperatively and independently to research and document issues and solutions.
- Ability to work collaboratively with multiple enterprise teams to provide complete support to the end user.
- Walk the customer through the problemsolving process.
- Performs other jobrelated duties as assigned.
Help Desk Technician Experience Education Skills Abilities requested:
- Bachelors Degree (in Computer Science IT or relevant field preferred).
- 1year relevant work experience.
- COMPTIA A certification is a plus.
- Basic knowledge of computer software systems including databases office applications and operating systems.
- Excellent analytical and diagnostic skills.
- Basic knowledge of help desk software and remoteaccess systems.
- Strong communication skills.
- Ability to troubleshoot basic software issues.
- Patience and understanding.
- Some experience with Active Directory Windows Server and Workstation operating systems
- Understanding of TCP/IP and basic commands to resolve network connectivity issues for end users.
- Basic level of experience with DHCP (reserving IP addresses and creating static IPs).
- Basic level experience with Microsoft Configuration Manager Console (SCCM) and client deployments.
- Familiarity with Google Apps/Gmail & Microsoft Outlook.
- Utilize remote tools to support remote users.
- Adherence to Service Level Targets or Agreements
- Must pass the preemployment qualifications of Cherokee Federal.
Company Information:
Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal a division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients Cherokee Federal LLCs are focused on building a brighter future solving complex challenges and serving the governments mission with compassion and heart. To learn more about CNIH visit .
#CherokeeFederal #LISH1
Cherokee Federal is a militaryfriendly employer. Veterans and active military personnel transitioning to civilian status are encouraged to apply.
Similar searchable job titles
- IT Support Specialist
- Desktop Support Technician
- Technical Support Analyst
- Computer Support Specialist
- EndUser Support Technician
Keywords
- Troubleshooting
- Technical Support
- Customer Service
- Ticket Management
- System Maintenance
Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status disability or any other status protected under applicable federal state or local law.
Many of our job openings require access to government buildings or military installations. Candidates must pass the preemployment qualifications of Cherokee Federal.
Required Experience:
IC
Employment Type
Full-Time
