Customer Experience Communications Manager
Customer Experience Communications Manager
Posted on :
26-04-2025
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1 Vacancy
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Job Description
Customer Experience Communications Manager
As part of a bold and transformative project our client in the insurance industry is setting a new standard for customercentricity where data emotion and storytelling converge to drive business outcomes and cultural change. This role plays a critical part in building meaningful narratives that connect internal teams to the reallife impact of their work. With a focus on driving engagement elevating the customer voice and influencing strategic priorities this position blends creativity communications and purpose.
What is in it for you:
Salaried: $3743 per hour.
Incorporated Business Rate: $4451 per hour.
7month contract with the possibility of extension for up to 6 additional months.
Potential for conversion to permanent employment based on performance and business needs.
Fulltime position: 37.50 hours per week.
Weekday schedule from 9 am to 5 pm.
Responsibilities:
Develop a consistent stream of impactful customer stories that highlight the organization s influence on people s lives fostering emotional connections and internal engagement.
Lead content creation and storytelling initiatives that illustrate how internal teams contribute to customer value.
Communicate the business benefits of customer experience efforts leveraging storytelling to drive cultural transformation and strengthen the voice of the customer.
Collaborate with Global and Segment Communications teams to ensure message consistency alignment with brand positioning and internal adoption of customerfocused strategies.
Support and coordinate global cultural change programs that embed customerfirst thinking at all organizational levels.
Engage with global stakeholders including teams in Asia to expand the reach of customer stories and initiatives.
Support internal PR and newsletter efforts within the Global Customer team enhancing employee connection to customercentric goals.
What you will need to succeed:
Bachelor s degree in Business Marketing Communications Journalism or a related field.
4 years of experience in fastpaced environments such as management consulting internal/corporate communications digital/technology consulting or customer experience.
Strong writing and storytelling skills with the ability to simplify complex information and engage diverse audiences.
Demonstrated experience in internal communications particularly with strategy transformation people and culture messaging.
Proficiency in developing materials across multiple formats including PowerPoint and digital media.
Excellent verbal and written communication skills with the ability to influence negotiate and build consensus across teams.
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
High comfort level with change and transformation with a proactive creative and adaptable mindset.
Exceptional interpersonal and relationship management skills with a collaborative and empathetic approach.
Experience supporting enterprisewide initiatives or working within global or matrixed organizations.
Prior experience in creative or advertising agencies or with external communications and thought leadership is considered an asset.
Interviewing skills and familiarity with storytelling frameworks preferred.
Experience with graphic design video storyboarding or creative tools such as Adobe Photoshop Illustrator or Premiere is an advantage.
Why Recruit Action
Recruit Action (agency permit: APprovides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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Employment Type
Full Time
Key Skills
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