Senior ServiceNow Developer
Senior ServiceNow Developer
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Job Description
THE POSITION:
The Senior ServiceNow Developer is the technology subjectmatter expert responsible for the analysis design configuration and implementation of software development projects within ServiceNow ITSM and CSM. Works on multiple projects and development efforts and provides technical and architectural guidance on complex initiatives. In this role you will collaborate with crossfunctional teams to deliver innovative scalable and efficient solutions while ensuring adherence to technical standards and best practices. The candidate should have at least 7 10 years of handson ServiceNow programming experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
- Design develop and maintain scalable secure and robust software solutions on the ServiceNow platform.
- Design create and maintain process/workflow and operational reports and dashboards using Platform and Performance Analytics Process Mining KPIs and Control Metrics.
- Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
- Develop Interactive Dashboards Widgets Workspaces.
- Create and configure integrations between ServiceNow and thirdparty applications (e.g. MS Teams).
- Code solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements.
- Research analyze design develop and support highquality automation workflows inside and outside the ITSM platform that are appropriate for business and technology strategies.
- Utilize multiple architectural components (across data application business) in design and development of story requirements.
- Perform proof of concept as necessary to mitigate risk or implement new ideas.
- Contribute to existing test suites (integration regression performance) analyze test reports identify any test issues/errors and triage the underlying cause.
- Demonstrate a commitment to diversity equity and inclusion through continuous development modeling inclusive behaviors and proactively managing bias.
MINIMUM KNOWLEDGE SKILLS AND ABILITIES:
The requirements listed below are representative of the experience education knowledge skill and/or abilities required.
- Licenses/Certificates ServiceNow Certified System Administrator
- ITIL Foundations certified
- Experience and/or Training
- Expert knowledge of ServiceNow ITSM applications with at least 5 years of handson experience with at least 3 years in a technical leadership role.
- 8 years of experience working as a ServiceNow Developer
- 5 years of experience working in the CSM module of ServiceNow
- Experience managing integrations in ServiceNow using ServiceNow table APIs scripted Web Services custom REST APIs Integration Hub spokes
- Expertise in ServiceNow development JavaScript Angular JS or React JS
- Expertise in ServiceNow Flow Designer
- Solid understanding of Agile methodologies and tools (e.g. JIRA Confluence).
- Strong understanding of software design patterns architecture and principles.
- Excellent written and verbal communication skills
- Strong documentation skills and experience in technical writing
- Ability to work independently and collaboratively in a fastpaced environment
- Problem solving: Strong analytical skills and detail orientation to identify issues and develop effective solutions while considering the broader impact on the organization
- Education (i.e. degree required)
- (i.e. the kind of skills and knowledge and number of years required)
- Technology/Equipment Windows computer operation and/or MAC computer operation
Qualifications :
- Education Bachelors degree in Computer Science Software Engineering or a related discipline
- Licenses/Certificates ServiceNow Certified Implementation Specialist Customer Service Management
- ServiceNow Certified Implementation Specialist IT Service Management
- Experience and/or Training
- Experience with complex and global projects
- Experience with fullstack development including frontend (e.g. React Angular) and backend Java Script technologies
- Proficiency with API development (SOAP OR REST)
- A mindset of ongoing learning and improvement staying updated with industry trends best practices and new technologies
Additional Information :
OUR CULTURAL BELIEFS:
Patient Minded I act with the patients best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone anywhere anytime to achieve results.
Communication Matters I speak up to create transparent thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always InnovateI am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited emails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
