Medical Information Specialist
Medical Information Specialist
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Job Description
THE POSITION:
Medical Information is a critically important customerfacing function that supports the safe and effective use of pharmaceutical company products by providing timely scientifically balanced evidence based nonpromotional information in response to unsolicited requests from healthcare professionals patients caregivers and payers. Medical Information also plays an important role in postmarketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team this position delivers industryleading services which include Contact Center staffing for responding to product information requests identifying and handling of adverse events and/or product quality issues and medical writing as needed to generate written response for use in response to medical questions received. This position requires clinical and therapeutic knowledge critical and analytical thinking and customer/patientcentric approach. Medical Information Specialists typically support multiple pharmaceutical clients multiple products and multiple therapeutic areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
MEDICAL INFORMATION SUPPORT
- Respond to medical information inquiries from physicians pharmacists nurses and other health care professionals consumers and payers. Utilize medical information skills to identify research and critically evaluate medical literature to create responses to medical information inquiries.
- Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses.
- Handle requests across multiple channels and platforms (phone email CRM chat etc.
- Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANAMICC and client standard operating procedures. Knowledge of FDAs postmarketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
- Coordinate processes necessary for responding to product qualityrelated complaints. This process may involve interactions with personnel in the following departments: Quality Assurance Regulatory Affairs and the complainant.
- Maintain product therapeutic area and client specific requirements knowledge.
- Ensure good documentation high quality and excellent customer service.
- Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents FAQs Scientific Response Documents (SRDs) Custom Response Documents (CRDs) and/or work collaboratively with medical writing team to develop these materials.
- Staffing at scientific medical affairs booths.
- Oncall responsibilities on an as assigned basis.
- Miscellaneous projects such as market and competitive product research operational and process improvements field team training and field liaison support.
- All other duties as assigned.
Qualifications :
PREFERRED QUALIFICATIONS:
- Education: Advanced healthcare degree (preferred PharmD or higher).
- Licensure: Pharmacist license.
- Experience and/or Training: Experiences in a Contact Center and Pharmaceutical industry environment.
- Technology/Equipment: Technology proficiency in the areas of telephony Medical Information database Microsoft Office and video conference platforms.
- Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes.
- Experience in Drug Information or a specialty area particularly in Oncology Hematology Immunology rare disease Neurology Cardiology or other specialty.
- Positive Attitude and Energy: Exhibits an upbeat attitude a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
- Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
- Innovator: Transforms creative ideas into original solutions that positively impact the companys performance.
- Highly Principled: Proves to be a professional of unquestionable integrity credibility and character who demonstrates high moral and ethical behavior.
Additional Information :
OUR CULTURAL BELIEFS:
Patient Minded I act with the patients best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone anywhere anytime to achieve results.
Communication Matters I speak up to create transparent thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited emails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
