You will work at Upton Place our 196 unit unit luxury apartment community located in Washington D.C.
Check it out here: bit more about what youll do
- Provide admin support to leasing staff
- Managing resident paperwork for new leases and renewals
- Handling the entire MoveIn process.
- Assisting with making appointments and followup calls for leasing staff.
- Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
- Monitors resident retention.
- Assist residents with any need
- Help residents pay their rent online
- Complete movein and moveout inspections
- Register cars to park onsite
- Register pets for existing residents
- Assist with parcel pending (package deliveries)
- Enter in service requests for residents
- Answer questions regarding service requests
- Assisting with Notice to Vacates and gather information for moveouts
- Send communication to residents
- Coordinate and plan resident functions
- Responds to and manages resident complaints and/or service issues
- Contact residents about policy violations
Qualifications :
- Strong administration skills and superb attention to detail
- Ability to thrive in a Fast Paced environment
- Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background with ability to consistently meet and exceed sales goals.
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- A reliable mode of transportation.
- Ability to work a flexible schedule including evenings and weekends.
- Ability to read write and speak English.
- #PIQ
Additional Information :
- Expected base pay rate of $17.00 to $23.00 an hour $35 commission for each completed lease you manage. Teammates who are meeting or exceeding goals can expect an additional $700 $1000/month in commissions in this role. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
- You must secure an active Pennsylvania Real Estate license within six month of your hire date.
- Opportunity for extended timeoff with benefits during slower parts of the year.
- Medical dental vision and life insurance options available. HSA with company sponsored contributions FSA (traditional and dependent care FSA).
- Short and longterm disability paid by the company.
- 401(K) plus company contributions.
- Paid Vacation 9 Paid Holidays and Paid Sick Time.
- Tuition Assistance Program.
- Commuter Benefits and PetInsurance.
- Up to 100 Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
- Discounted Rent at AIR communities (certain exclusions apply and an application is required).
- Paid parental leave of up to 16 weeks following the birth or adoption of a child.
- Consumer discounts from various products and services including travel planning wireless phones health and fitness home appliances and more.
- 15 hours of paid time annually to giveback to your community.
- Opportunities for professional development and career growth including realistic job previews in person and virtual leadership training and professional development courses.
Candidates extended an offer will be required to undergo a fourpanel drug screening that excludes testing.
Candidates extended an offer will be required to undergo preemployment screening that includes checking references a fourpanel drug screening that excludes testing employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Remote Work :
No
Employment Type :
Fulltime