Design Research Manager
Design Research Manager
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Job Description
Visa Product Experience and Design Digital is seeking an experienced handson Design Research Manager with expertise in how user research can drive leadingedge innovation. All of our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work accountability and collaboration. This person will play a vital role in developing new Products and Services directly for Visas clients and partners as well as helping inform critical Human Insights employed by internal Product Consulting and Account teams.
Execute all phases of qualitative research (scoping research strategy conducting synthesizing and reporting)
- Effectively uses frameworks to independently build insights that create new and fresh opportunities/perspectives for the client
- Demonstrate a strong understanding of the strengths and weaknesses of different research methods
- Independently manages research workstreams communicating project plan to stakeholders and identifying when to bring subjectmatter experts in to elevate the work
- Work with team leadership to develop a POV on correct methodologies and how to represent those methodologies with stakeholders
- Create personas journey maps user flows and other research artifacts
- Support and help facilitate design thinking workshops with clients and stakeholders
- Act as a change agent sparking fresh ideas that elevate the research practice and are infused within our culture and products
- Foster collaboration between Design Research Design Operations & Product teams in addition to establishing relationships with other partners throughout Visa
- Mentor other design researchers and lead by example in delivering excellent individual work
- Act as the voice of the user in project teams ensuring design and productfocused deliverables meet the needs of our customers
Essential Functions
- Experience leading qualitative research programs with a hypothesesled/problem statement approach
- Experience managing participant recruitment and associated privacy and data considerations
- Knowledgeable of accessibility guidelines and best practices
- Ability to support design thinking workshops including leading sessions and engaging with highprofile clients
- Must be resultsoriented and have the ability to work independently identifying when and where feedback will be valuable and incremental
- Innate desire to share credit and support ones colleagues putting the success of the team and the company ahead of personal gain
- Refusal to compromise on commitments quality and the truth
- Successful track record developing relationships and engaging with colleagues across functions levels and geographies including within a virtual environment
- Consistently demonstrates the mastery of basic business writing best practices in presentations and reports
- Build trust in clients through expertise and commitment to quality and objectives
- Ability to creatively weave together a story for the client that demonstrates how the research meets their objectives
- Knowledge of and experience with Visa products a plus
- Experience with tools like Figma dScout
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Relocation assistance is not provided for this role
Qualifications :
Basic Qualifications:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
Preferred Qualifications:
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
- Minimum 5 years of work experience including significant experience in a role with responsibility for design research product design and design research planning as well as and client management for complex UX research projects.
- Service Design experience a plus
- Experience and understanding of Product Management and Innovation in the payments space a plus.
- Qualitative expertise a must quantitative skills a plus.
- Experience working with clients for design and innovation projects a plus.
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510 of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
