Royal Service Agent - Full Time
Royal Service Agent - Full Time
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Job Description
Why work for Fairmont Pacific Rim:
- Be a part of a progressive hotel that embraces the culture and vibrancy of Canadas most beautiful city Vancouver
- Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views luxurious accommodation raveworthy cuisine and warm hospitality
- A competitive rate of $31.45 per hour
- Complimentary work meal through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50 off at our dining destinations in Vancouver Victoria and Whistler
- Travel reimbursement program for a TransLink monthly pass
- Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
- Extensive benefits package including health paramedical dental vision life and disability insurance for those meeting eligibility requirements
- Companymatched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
- Assist internal and external guests through various communication channels including phone email and messaging systems
- Consistently offer personalized and anticipatory services to enhance the guest experience
- Recommend property facilities and amenities addressing special requests and inquiries efficiently
- Conduct Reservation checks to ensure all reservations are set up correctly for a smooth guest arrival experience
- Actively listen to guest feedback and resolve any concerns to ensure guest satisfaction
- Maintain an excellent rapport with various departments within the hotel
- Execute hotel emergency procedure and situations with professionalism and efficiency
- Book room reservation requests and update accurate information in the system
- Additional responsibilities as needed by our leadership
Qualifications :
Your experience and skills include:
- Service focused personality is essential; prior customer related experience preferred
- Familiarity with Opera Cloud or a similar property management system
- Background in Hospitality or related field is desirable
- Ability to thrive in a fast paced environment demonstrating strong organizational and time management skills
- Excellent attention to details multitasking and problem solving abilities
- Flexibility to work various shifts including early morning late evening overnight weekends and holidays as required
- Proficiency in professional English both verbal and written; additional languages are a plus
Additional Information :
Your team and working environment:
- Be a part of Forbes Five Star and AAA 5 Diamond hotel be a member of the finest Front Office team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
