Butler
Butler
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Job Description
The attached key areas responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
- Corresponds with guests for any requests or preferences prior to during and following their stays.
- Regularly attends department lineups and meetings to communicate any pertinent information and to assist in any needed activity.
- Attends training sessions performing related duties and special projects assigned as required.
- Manages and exceeds guest expectations
- Handles and reports guest complaints to shift incharge.
- Inspects arrival rooms to make sure all standards are met.
- Inspects occupied rooms to deliver the Raffles touch by providing proactive personalized service and exceeding expectations.
- Keeps track of all due out and stay over DND rooms
- Cleans maintains and ensures the upkeep of guest minibars and butler minibar storerooms and reports any maintenance faults
- Ensures all unattended valuables and inside guest rooms are noted and Butler Administration Officer is informed about the same.
- Communicates with Private Dining on a regular basis to ensure amenities guest preferences and other such points are taken care of and carried out flawlessly.
- Practices upselling of the hotel products and facilities.
- Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.
- Provides inroom checkins and room orientations for guest comfort
- Decorates rooms for kids and special occasion rooms and provides special attention to such reservations.
- Realizes the multicultural nature of guest profiles and provides personalized service accordingly.
- Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.
- Ensures smooth handover of daily activities to next shift.
- Provides additional services such as laundry packing and shoe shine service and ensures that special preferences of all guests are taken into consideration.
Qualifications :
PHYSICAL
- Neat appearance
- Articulate
- Good Posture
LANGUAGES
- Oral and written fluency in English must
- Local language fluency must
- Other languages desirable
QUALIFICATIONS
- University Degree
- Housekeeping Food and Beverage or/and Guest Relations knowledge
- Knowledge of Opera Property Management System
WORK EXPERIENCE
- At least 2 years of experience in a similar capacity role.
- 3 or more years experience in a similar role
DISPOSITION
- Ability to motivate and lead
- Strong interpersonal skills
- Attention to detail
- Multitasking
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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