Credit Controller

Job description

Key Accountabilities:

• Perform daily collection followups (calls and/or emails)
• Perform regular monitoring on customer(s) payment promises to ensure no broken payment promises.
• Ensure on day to day basis that all outstanding balance or potential bad debts on customer accounts are being actively pursued in a professional manner
• To be acquainted with and to ensure compliance on company collection policy and procedures
• To liaise with customers inter departmentally and cross functionally to resolve customer account queries/dispute
• To proactively highlight and/or escalate aged open items to reduce DBO gap
• Perform indepth analysis on customer payment behaviors and review it progressively with the Team Lead/Managers
• To followup with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time
• To identify potential bad and doubtful debt for provisioning and propose for writeoff after all means of debt recovery has been exhausted
• Regular review on >60days debts with Team Lead/Manager to ensure action plan to resolve is in placed and being followed up
• Prepare weekly and month end reporting timely and accurately
• Perform ad hoc refund requests
• Provide support for all the SSC expansion footprint (migration/divestment) and global initiative (UAT/CR implementation/Empower project)
• Take initiative to drive performance measures/key performance indicators (KPIs) on collections and DBO

  Abilities:

• Computer literate Oracle Microsoft Excel Word and Lotus Notes
• Gain and maintain a sound knowledge of Credit Policy and Procedure
• Strong communication and interpersonal skills
• Attention to details methodical and organized
• Ability to assess and promptly resolve problems
• Ability to coordinate with other internal departments to deliver seamless service to customers
• Able to deal with a high volume of work in a transaction orientated environment.
• Able to set priorities and manage own time to meet deadlines and objectives within SSC team.
• Strong organizational multitasking and prioritizing skills

Qualifications :

Qualifications

• Professional degree Finance/Accountancy/Banking or equivalent 
• Minimum of 1 2 years experience working in MNC within Credit/Collection team 
• Experience of Oracle application is an added advantage  

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25 Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Fulltime