Immigrant Services Assistant I SR-11

Assists program staff in the coordination and implementation of programs designed to assist immigrant families; performs field work and outreach functions; serves as liaison between immigrant clients professional staff schools and other agencies; and performs other related duties as required.

Distinguishing Characteristics:

This class is distinguished by its responsibility to perform a variety of tasks in providing clerical informational and technical assistance to program staff in the coordination and implementation of programs designed to assist immigrant families in the acculturation and social integration process.

The Immigrant Services Assistant I class differs from the Immigrant Services Assistant II class in that the Immigrant Services Assistant I class performs a variety of tasks in providing clerical informational and technical assistance to program staff in the coordination and implementation of programs designed to assist immigrant families in the acculturation and social integration process; whereas the Immigrant Services Assistant II class is responsible for performing subprofessional technical and substantive clerical work in assisting immigrants and their families in the acculturation and social integration process.

The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position and are consistent with the class concept.

• Performs field work and outreach functions in assisting program staff in gathering information and data necessary to determine the needs of the immigrant community;
• Visits with families and/or individuals in order to provide follow up on ongoing cases and relay information problems and observations to professional staff;
• Establishes and maintains contacts with immigrant families in order to monitor problem areas and in order to motivate families to utilize available community resources;
• Makes referrals to appropriate agencies and assists immigrants in obtaining required services;
• Serves as liaison between schools courts and other agencies and the professional staff;
• Coordinates and conducts orientation sessions to provide information regarding available program services;
• Assists in planning and developing programs to meet community needs and implements established programs under general supervision;
• Maintains appropriate records on work activities and may prepare a variety of reports;
• Distributes informational pamphlets leaflets etc.;
• May provide interpretation/translation for clients and agencies providing services for immigrants;
• Assists immigrants in immigration related processes such as applications for citizenship and alien cards affidavits of support etc.;
• Attends training sessions and staff meetings as required;
• Performs other related duties as required.

Training and Experience: A combination of education and experience substantially equivalent to graduation from high school and two years of work experience in providing supportive services to professional staff in programs dealing with social services health education or a related area which shall have demonstrated the ability to establish and maintain rapport with individuals and groups; understand and explain program related material; communicate effectively with individuals and groups in eliciting and relating pertinent information; and prepare a variety of reports.

License Requirement: Possession of a valid motor vehicle drivers license (equivalent to State of Hawaii Type 3.

Knowledge of: basic cultural and social problems common to immigrant groups; interviewing techniques; public relations; the functions of County State and Federal agencies; community resources and their utilization; basic human needs; basic skills in reading writing and speaking; use of standard office machines and equipment including personal computers peripheral equipment and software applications.

Ability to: communicate effectively with clientele and staff; perform a variety of clerical tasks; establish and maintain rapport with clients and representatives of other public and private agencies; document information and prepare simple reports; work independently; follow oral and written instructions; use a personal computer.

Health and Physical Condition:

Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

Physical Effort Grouping: Light

APPLICATIONS MAY BE FILED ONLINE AT: you have never applied for a job using the NEOGOV system you must create an account. You will need a username password and working email address to create your account. Your detailed work history is required on the application. A resume submitted in lieu of an application will not be sufficient. Furthermore See resume is NOT an acceptable response under the Work Experience section. An application containing this response may be deemed incomplete. Applications may be rejected if they are incomplete.

EXAMINATIONS ARE ADMINISTERED IN THE COUNTY OF MAUl ONLY

The above examination is being given on an opencompetitive basis to establish an eligible list which shall be effective for not more than one year unless extended by the Director of Personnel Services.

AN EQUAL OPPORTUNITY EMPLOYER

The County of Maui does not discriminate on the basis of race sex sexual orientation age religion color ancestry national origin disability marital status pregnancy arrest and court record assignment of child support national guard participation or any other basis covered by state or federal laws governing nondiscrimination

PreEmployment/PostOffer Drug Screening Test: All applicants who will enter a safety sensitive position or certain designated categories that the Personnel Services Director has established or who are required by law to be drug tested must pass a preemployment/postoffer drug screening test as a condition of employment. There is no retesting or reevaluation process. Cost for the drug screening test shall be borne by the County of Maui.

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