Lead Practice Coordinator
Lead Practice Coordinator
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-04-2025
Job Description
Job Summary:
The Lead Practice Coordinator is responsible for the oversight ofthe front office daily activities for their assigned practice group locations ensuring quality customer service to inperson and remote patients and clinicians.
BENEFITS
As a fulltime employee of LifeStance Health the following benefits are offered: medical dental vision AD&D short and longterm disability and life insurance. Additional benefits include a 401k retirement savings with employer match paid parental leave paid time off holiday pay and an Employee Assistance Program.
LOCATIONS:
9020 Overlook Blvd Suite 130 Brentwood TN 37027 (will work primarily out of this location)
100 Springhouse Ct Suite 200 Hendersonville TN 37075
660 S Mt Juliet Rd Suite 130 Mt. Juliet TN 37122
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support inoffice clinician and staff engagement activities to promote LFST culture engagement and schedule preparation process for all patients to ensure paperwork and documentation is complete credit card on file is current demographics are accurate and chart is office duties to ensure the practice is running smoothly and prepared for patients and Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls while balancing other dutiesCoordinate efforts across Practice Coordinators to ensure KPI the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.
Patient Support:
Provide exceptional customer service responding quickly and appropriately to patient needs and being prepared to manage potentially difficult or sensitive situations by following Crisis and Deescalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone email and or portal with payment/billing related questions scheduling needs release requests miscellaneous inquires etc.
Manage queues within the phone system ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access Patient Portal issues and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution i.e. direct to correct departments or escalate for assistance.
Collect all inperson and telehealth copayments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support assist clinicians with administrative questions and/or duties such as sending letters faxes etc.
Coordinate with clinicians pertaining to any additional patient questions.
Support clinician schedules by auditing for appointment a pleasant secure and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of highquality patient to work independently and as a team communication skills both written and in using Computer Software Applications (Microsoft Office & EMRs)Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required associates/bachelors degree preferred.
2 years of demonstrated success in a healthcare operations role or 1 year exceptional performance in similar role or setting.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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