Salesforce Engineer

Join our team as a Salesforce Engineer where youll maintain and optimize the Salesforce platform while collaborating with business and technical leaders to drive efficiency and growth.

About the Role

Reporting to the Head of Enterprise Applications the Salesforce Engineer is responsible for supporting and maintaining the Salesforce platform gathering requirements and recommending improvements. The role involves daytoday configuration support and optimization to ensure efficient use of Salesforce. Working closely with technical and business stakeholders the engineer will deliver enhancements and ensure the system scales effectively with business growth.

Key Responsibilities:

• Handle all Salesforce administrative functions for user account and profile management including object data security and visibility permission sets role hierarchy page layouts etc...
• Complete handson technical delivery including Salesforce configurations coding customisation integrations and deployments.
• Build reports and dashboards workflows and other day to day system administration tasks.
• Actively manage the support queue ensuring resolution of all tickets.
• Perform all regular periodic maintenance tasks including user audits security updates data backups event monitoring etc
• Actively participate within scrum teams to continuously improve and uplift our Salesforce capability.
• Maintain the solutions in Salesforce and packages / products (e.g. Pardot Skedulo Docusign etc..
• Work with the Operations Community and Shared service teams to work crossfunctionally to gather requirements build and communicate key insights identify product opportunities and offer recommendations for future improvements.
• Support the Head of Enterprise Applications and wider IT teams by contributing to establishing streamlined processes that support administrative Jira tickets development and change management initiatives
• Provide guidance & training to improve adoption of solution components across the organisation
• Create and maintain system documentation enhancements and supporting materials keeping up to date in accordance with IT policies procedure and standards
• Oversight of vendors completing BAU maintenance deployments administration activities and enhancements to ensure they are delivering expected outcomes in line with Yooralla standards and policies

Experience and Capabilities:

• 4 years of experience in a similar Salesforce Technical position
• Strong understanding of Salesforce best practices and functionality
• Deep technical Knowledge in Salesforce Clouds (Sales & Service Cloud CPQ Experience Marketing)
• High level of experience with Automation Workflows Visual Flows and Process Builder
• Ability to build/add custom objects formula fields triggers custom views reports dashboards and other features of intermediateadvanced complexity (using Lightning Experience) and deploy through CICD pipeline.
• Advanced experience with Dataloader/XL Connector/WorkbenchDemonstrated experience of effectively managing vendors;
• DevOps experience including use of tools to support CI/CD pipeline.
• Experience with Confluence Jira and Scrum/Agile working methodologies
• Welldeveloped analytical problem solving and decisionmaking abilities (a solutionoriented mindset and approach to problem solving)
• Experience with integration tools like Jitterbit or Mulesoft
• Demonstrated understanding of underlying client business problems and the ability to develop Salesforce technologyenabled solutions that addresses their needs.
• Understanding of platform authentication patterns (SAML SSO OAuth)

Mandatory requirements

• Current National Police Record Check

• International Police Check (if required)

• Current drivers licence to drive in Australia

Working with us

Why Join Us

• Competitive Salary & Benefits: We offer a competitive salary package comprehensive benefits and opportunities for growth.
• Dynamic Work Environment: Be part of a diverse and innovative team thats dedicated to making a difference.
• Career Development: We support continuous learning and provide opportunities to develop your skills and career.

Sound like you

Click Apply Now below. If you have any questions please contact HR at or Yogesh Kumar Head of Enterprise Applications Application Delivery Teamat

At Yooralla youll work at Victorias most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children their families and carers to enable them to live the lives they choose.

We believe in diversity inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings and in turn encourage talented people from all backgrounds abilities and identities to apply to our vacancies. We strongly encourage people with disability LGBTQIA and Aboriginal and Torres Strait Islands People to apply.

We encourage applications from people with lived experience of disability. Youll receive adjustments and support throughout the whole process from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email or phone.