Lead IT Systems Engineer - AI Automation

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home from personalized guidance to AI tools and a bestinclass hiring experience. Every day in every county of the U.S. people turn to Thumbtack to complete urgent repairs seasonal maintenance and bigger improvements. We help homeowners know which projects to do when to do them and who to hire from our growing community of 300000 local service businesses. If making an impact inspires you join us. Imagine what well build together.

About the Internal Tools Team

The Internal Tools team is made up of 3 groups IT Infrastructure & Operations Business Applications and Technical Program Management. Together we deliver trusted scalable secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle intake prioritization buy/build implementation support and retirement.

Challenge

As a Lead/Staff IT Systems Engineer on the IT Infrastructure team youll design build support and scale our internal systems and leverage the power of automation and AI for IT systems and processes at Thumbtack. Youll be a force multiplier as you collaborate with engineers program managers leaders and partners to execute projects manage critical data and implement and maintain our infrastructure systems and integrations. You will leverage your indepth knowledge of workflow automation systems architecture cloudhosted services authentication/access systems and security to solve challenges big and small. You are an excellent communicator with a passion for technology mentoring others and delivering worldclass services.

What youll do

• Act as the primary owner and architect for workflow automation leveraging tools to connect disparate systems automate a wide variety of processes and scale and enable IT and the rest of the business
• Design automate build manage and optimize highlyavailable scalable IT systems infrastructure
• Act as a primary administrator for Okta Google Workspace Atlassian Slack and other key tools and partner with IT and other teams to implement and maintain integrations with other platforms / tools (Workday Salesforce Netsuite etc.
• Collaborate with and enable crossfunctional teams across the business to improve efficiency via systems and automation architecture strategy and direction and AI tools. Improve the quality reliability and supportability of existing infrastructure.
• Manage data security and legal governance processes and maintain compliance with security standards (leastprivilege access patching twofactor authentication VPN)
• Proactively monitor systems health identify troubleshoot and resolve advanced issues and participate in oncall rotation for critical components & changes (change/incident management)
• Lead technology projects to completion with a focus on delivering business value leading through change and fostering continuous process improvement
• Build and manage relationships roadmaps and costs for vendors and 3rdparty partners

In order to be successful you must bring

• 5 years IT systems experience in a distributed enterprise IT environment
• Proven track record of designing integrating automating a wide variety of processes using Okta Workflows. Proficiency in additional automation tools beyond Okta Workflows (AWS Lambda Jira Automations Slack Workflows Workato)
• Experience designing automating integrating deploying securing and monitoring Okta Google Workspace Atlassian and Slack and using AI tools.
• Excellent working knowledge of identity access management systems services and protocols (SAML SCIM LDAP OAuth2.0/OIDC) and proficiency in scripting languages (Python (preferred) Golang Ruby JavaScript Shell)
• Working knowledge of AWS; familiarity with other cloud platforms; experience with AI tools and concepts
• Excellent strategic thinking analytical and problemsolving skills; ability to make thoughtful technical proposals provide root cause analysis and demonstrate results through testing and metrics and drive engineering excellence
• A great teammate mentality and ability to be a partner and mentor who has outstanding communication and interpersonal skills works well crossfunctionally and thrives in a fastpaced virtual first environment
• Understanding of security and compliance methodologies and practices including experience with security incident response processes and tools SIEM (Splunk Syslog) SOX and PCI

#LIRemote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age pregnancy sexual orientation gender identity or expression religion national origin ancestry citizenship marital status military or veteran status genetic information disability status or any other characteristic protected by federal provincial state or local law. We also will consider for employment qualified applicants with arrest and conviction records consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact: .

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