Microsoft Voice Engineer Tier III
Microsoft Voice Engineer Tier III
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Job Description
Job Details
Description
At Continuant were reshaping the landscape of Unified Communications (UC) and AudioVideo (AV) for enterprise operators. Your mission should you choose to accept it is to help organizations across the globe stay confidently connected with worldclass technology and services.
Here youll be part of an elite team of innovators and problemsolvers dedicated to transforming our customers future visions into reality. We offer not only jobs but fulfilling careers where your contributions can lead to tangible rewards and advancements. Youll have the opportunity to make a real impact in the world of communications utilizing your skills and ambition to drive progress.
Twice named Microsoft Partner of the Year 2020 and 2023 for Calling and Meetings for Microsoft Teams we provide Microsoft O365/Unified Communications solutions for medium to large enterprise customers around the world. If you are a passionate customer interfacing Teams Voice engineer looking for an opportunity to leverage your skills with a team of likeminded Teams obsessives we want to talk to you!
Compensation:
This will be an Indiabased contract position working our EMEA (Europe Middle East Africa) shift typically 6:00 15:00 GMT. Pay rangesINR/day depending on technical interview.
What Youll Be Doing:
- Provide engineering support for the VoIP network infrastructure and Microsoft UC services to include TDM and SIPbased trunks voice routing configuration and Microsoft Unified Communications
- Serve as an escalated Tier 3 resource for customer incidents and work orders for Continuant Managed Services including voice network infrastructure and devices
- As required provide crosstraining and mentoring across Tier 1 and 2 engineering teams
- Create and maintains technical documentation in support of both direct customer environments and the technical knowledge base (including development of necessary knowledge articles and associated training documentation)
- Conduct Microsoft Teams Network Assessments for Teams voice deployments as required
- Collaborate with Day 0/1 teams to make recommendations to Continuant for operational readiness to deliver and manage Microsoft solutions
- Troubleshoot hardware software and configuration issues for Continuant Teams customers
- Support oncall rotation staff in the facilitation of afterhours work functions associated with upgrades patches installations and major incident support
- Partner closely with Continuant customers to ensure positive customer experience
Qualifications
Youll Be Successful With:
- Expert level knowledge of all Microsoft Teams Voice offerings
- Experience supporting Microsoft Teams Phone with Calling Plans Direct routing and Operator Connect
- Demonstrated experience in the design configuration longterm planning operational support and project management of large telecommunications and voice systems and associated data networks
- Established experience supporting Ribbon and AudioCodes Session Border Controllers
- Advanced knowledge of VLANs switchport configuration layer two networking and QoS
- Advanced knowledge of the following protocols: SIP TLS H.323
- Technical working understanding of structured cabling LAN/WAN circuits including PRI SIP MPLS FXo FXS and POTS
- Strong PowerShell skills preferential secondary skills
- Handson experience in Active Directory load balancing reverse proxy DNS certificates and related components
And:
- Strong analytical and problemsolving skills
- Exceptional communication and interpersonal skills with demonstrated success in client facing roles
- Deep commitment to customer satisfaction
- Demonstrated ability to establish and maintain effective working relationships with team members and vendors
- Ability to work with consistent evolving working priorities and deadlines
- Willing and able to act as an escalation point for major outages and priority customer engagements as assigned
- Awareness and understanding of interoperability with other major voice and hardware OEMs such has Avaya Cisco and Polycom
- ITIL operational awareness and understanding
Preferred Certifications:
- Microsoft 365 Certified: Teams Voice Engineer Expert MS 720
Why Join Our Team
We believe each person has the potential to grow given the right environment. Our mission is to help each person advance their career and equip them with the resources and guidance to help them thrive. This is a great career opportunity to join a tight knit and collaborative team with multiple avenues for growth within the company as well as an onthejob platform to build a diverse breadth of skills spanning multiple technologies.
Employment Type
Full-Time
