Quality Assurance Telesales
Quality Assurance Telesales
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
- Assess and rate inbound and outbound sales calls according to company quality standards.
- Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
- Provide concise feedback with advisable reply and valuable action plan.
- Consolidate sales agents QA scores and draft daily weekly and monthly report.
- Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements
- Diploma or Bachelors Degree Holder.
- Strong background in Sales /Telemarketing call audits assessing and rating inbound and outbound calls according to company quality standards.
- Owns a deep understanding on Sales Metrics Model and Structures.
- At least a year of experience in auditing sales calls and coaching agents.
- Attention to Detail
- Analytical Skills
- Coaching Skills
- Listening Skills and is Objective
Employment Type
Full Time
