service writer
service writer
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Job Description
The job duties of an Auto Service Advisor may include:
- Greeting customers and scheduling service appointments
- Cataloging customers concerns and comments
- Writing service orders and descriptions of problems and repairs
- Translating customers repair problems into standard repair terminology
- Explaining repairs to customers
- Testdriving vehicles to confirm service repairs
- Estimating the cost and time needed for repairs
- Handling customer complaints
Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.
If you fill this position matches you then we encourage you to apply and we look forward to meeting you.
We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisors responsibilities include greeting customers listening to requests scheduling appointments estimating costs verifying insurance conducting inspections and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems determining the repair timeline and working with technicians to convey the customers concerns with accurate repair descriptions.
To be a successful Service Advisor you should have excellent customer service interpersonal and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
Service Advisor Responsibilities:
Service Advisor Responsibilities:
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments vehicle dropoff and vehicle pickup.
- Providing customers with information and advice on warranty protections potential cost savings and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealerships workflow and schedule.
- Calling customers to advise them about service changes or car pickup times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Compensation: $600.00 $1200.00 per week
Join Our Team
As one of the largest destinations for automotive services Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas we take care of everything tires brakes oil so the opportunities to grow and develop expertise with Midas are endless.
Employment Type
Full-Time
Key Skills
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