GFOCC Tech

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Data Services India Private Limited (ADSIPL) Maharashtra is seeking a highly motivated and technically proficient individual to provide remote support for our noncore Data Center (Edge Outpost Local Zones) operations. This role requires an advanced technical skill a strong problemsolving mindset and the ability to ensure seamless operation with maximum efficiency.
About You:
You are an autonomous detailoriented professional with exceptional written and verbal communication skills enabling you to clearly articulate technical concepts and engage with a variety of stakeholders.
As a highperforming individual you approach challenges proactively and are adept at navigating complex technical environments.
You have experience supervising and collaborating with colocation operators to ensure timely and accurate servicing and preventive maintenance of critical infrastructure.
You are proficient in firstlevel troubleshooting for facility and racklevel events ensuring swift resolution to minimize downtime and service disruption.
You have a proven ability to build and maintain strong relationships with internal teams and external stakeholders ensuring effective collaboration to resolve issues as they arise.
Your handson technical experience and ability to execute directed work make you a reliable resource for identifying diagnosing and resolving issues efficiently.
You will be expected to work closely with teams across different regions requiring an understanding of diverse cultural perspectives and effective communication in a global environment.
You possess a solid understanding of support concepts such as ticketing systems root cause analysis and task prioritization ensuring that all issues are tracked and resolved in a timely manner.


Key job responsibilities
As a Global Field Operations Command Center Tech (GFOCC Tech) at Amazon Data Services India Private Limited (ADSIPL) you will play a key role in maintaining and operating one of the worlds largest cloud computing infrastructures across multiple local and remote locations. In this capacity you will be responsible for monitoring and servicing noncore Data Center infrastructure including servers and networking equipment remotely from a centralized location. This role requires a proactive and detailoriented approach as you will be expected to drive operational improvements while ensuring seamless communication across teams. You will work closely with internal stakeholders to ensure the efficient functioning of our noncore Data Centers implementing changes and resolutions as necessary while upholding the highest standards of operational excellence.


A day in the life
You day job will include:
Remote troubleshooting of noncore DC network and compute Infrastructure
Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support
24X7 Oncall and first responder for critical issues
Coordinate with remote hands & eyes for resolving DC facilities and IT infrastructure issues
Participate in smallsize improvement projects
Building relationships with remote facilities to ensure swift response times to events. Improving Safety and Security operational processes
Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations
Guide vendor resources on AWS DC standards policies and guidelines providing remote hands and eye support


About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


1 years of computer networking experience
High school or equivalent diploma
Basic knowledge of Linux servers networking fundamentals (Layer 1/Layer 2 and TCP/IP
English Hindi and regional language proficiency is required

Awareness of network operating systems (Cisco IOS NXOS Junos)
Industry server and network certifications (CompTIA CCNA)
Experience dealing with the internal stakeholders during problem resolution and operating under pressure

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.