Process Associate - Trust and Safety
Process Associate - Trust and Safety
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Job Description
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We are inviting applications for the role of Process Associate Trust & Safety Transaction Risk Investigator
The Transaction Risk Investigator will be responsible for various tasks related to investigating and eliminating online ecommerce risk. The ideal candidate will have experience in the ecommerce payments industry possess previous trust and safety experience and have a proven track record of success in a customerdriven work environment. This role requires strong analytical skills and the ability to thrive in a fastpaced team setting. The Transaction Risk Investigator will work under minimal supervision from the Manager and will rely on excellent judgment to plan and achieve goals.
Responsibilities:
Conduct investigations to identify and mitigate online ecommerce risk.
Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication.
Engage in frequent written and verbal communication with department management risk analysts risk engineers company associates and third parties.
Ensure productivity and maintain highest quality assurance standards.
Leverages appropriate operational tools and applications to find the data.
Ability to successfully navigate websites.
Understands and adheres to workflow directions SOPs.
Performs a variety of routine standard tasks in nonvoice queues like email chat etc.
Qualifications we seek in you!
Minimum Qualifications:
Any graduate
Freshers are eligible.
Minimum B2 proficiency in English CEFR
Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers.
Strong Problem solving skills
Strong time management and organizational skills
Aptitude for determining situational needs and providing appropriate solutions.
Must be able to work on a flexible schedule (including weekends)
Preferred Qualifications:
Relevant work experience preferably as an Investigation Specialist Risk Investigator etc.
Prior experience in Ecommerce Domain
Good Analytical & ProblemSolving skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
