Parts Counter Sales

REQUIREMENTS:

High School Diploma or equivalent required. One to five years of parts counter experience is normally required. Proficiency with data terminals or PCs is required. Good communication and math skills are required. Must be able to pass company physical exam and drug screening test.

RESPONSIBILITIES:

Serves customers by identifying parts needs and ordering accordingly.

Able to visualize all but the most difficult customers parts requests and order quickly and correctly with consideration to tax freight special instructions etc.

Orders most automatic backorders correctly.

Familiar with all reference sources related to parts sales.

Able to project professionalism by greeting customers immediately upon their arrival and servicing their needs quickly while they wait.

Familiar with most vendor items and how to order them and charge proper markup and freight.

Has working knowledge of company computer programs.

Greets customers by telephone and in person in a friendly and courteous manner and treats them with respect

Politely refers customers to the appropriate individual or department if unable to assist them.

Willingly helps and works with coworkers as needed.

Respects coworkers and is always friendly and courteous.

Exhibits behaviors that are not disruptive to coworkers or workflow.

Safety

• Know and follow all Company and customer safety rules including maintaining a safe clean and orderly work area and fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE) including protective glasses protective gloves and protective clothing and footwear as required by the job.

Customer Satisfaction

• Respond to all customer requests in a professional and courteous timely and responsive manner.
• Maintain a clean professional personal appearance at all times meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

Business

• Supports the organizations mission vision and values by exhibiting the following behaviors: honesty integrity and respect while delivering highquality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains ownership of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers management and dealership coworkers.
• Must be dependable. Consistently arrives at work on time when scheduled fully ready to work.
• Maintain company and product confidentiality.
• Attend and participate in all meetings training and activities as required.
• Adhere to all Company policies and departmental procedures and rules.
• All other duties as assigned.

Work Conditions

• Maintain a clean safe working environment.
• Communicate effectively verbally and in writing.
• Must be honest reliable and dependable and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines.
• Must be able to work independently and/or with others in a team environment.
• Able to work a standard fiveday schedule including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles including a current valid drivers license issued by the resident State.

Physical Requirements

• Pass a preemployment background check and physical exam including a drug screen and meet all physical requirements for the position.
• Able to lift 2075 pounds occasionally.

Stowers Machinery is fortunate to have served East Tennessee since Tennessee is a great place to live work and raise a family. Stowers is fortunate to represent Caterpillar the worlds leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customers expectations.