09237 Store Operations Associate

Job Title: Store Operations AssociateCompany: SBH
Proposed Job Title: Date Evaluated: August 2024
Grade: STRJob Code: USA0130SO; CAN0130SO; PRI0130SOPositions Reporting to this job:
None
Department: Store Operations
Reports to (Title): Store Manager

Essential FunctionThis paragraph is designed to identify the essential functions of the job. The summary will require only a few sentences and should answer the question: why does this position exist
Supports a world class customer experience by leading the operations of the store. Assists the flow of product at all stages including inventory receiving product placement backstock and restocking efficiency. Ensures all inventory processes are complete and accurate and the store is maintained to meet Brand Standards.

Primary DutiesProvide clear concise statements using action verbs to describe what is done with or for whom the action is taken and the purpose or outcome to be achieved. Responsibilities should be listed in order of percentage of time spent performing the actual duty.
60%Operations: Effectively support timely of shipment processing including 48hour turnaround from delivery product placement ASN acknowledgement damages inventory accuracy counts transfers and retention of all inventory management paperwork. Maintain brand standards and efficiency in stockroom. Keep sales floor stock room receiving shipping stock supply and employee areas clean and organized. Support planogram updates monthly marketing merchandising floor sets and price changes as needed. Maintain an exceptional front and back of house store appearance to provide a positive shopping experience for our customers. May open or close the store.
30%Inventory Management/Loss Prevention: Understand and effectively use available company technology and tools to support inventory processes and omnichannel shopping experience. Compliance with and knowledge of all safety and Loss Prevention policies. Compliance with all inventory control procedures & HAZMAT.
10%People: Always works well with others to get the job done in support of the customer and meeting the needs of the store which includes good attendance. Bring world class customer experience to life by providing an optimal customer experience both external and internal. Support with onboarding and training needs of new associates as needed. Is an advocate for diversity inclusion and belonging.

Knowledge Skills and AbilitiesIndicate the minimum qualifications required to perform the job: work experience (including type of work and number of years required); education (including desired degree and field of study); specify certificate or license requirements.
High School Diploma or equivalent
Must 18 years of age or older
1 years retail sales/customer service experience preferred
Must be available to meet the scheduling needs of the business including before or after business hours.
Able to communicate with customers coworkers and management in a clear and concise manner
Ability to execute brand standards to support with customer service
Can read and follow company guidelines outlined in Brand Standards
Detail orientated
Ability to lift and carry heavy boxes and place product on all shelves
Can follow direction and perform other duties as assigned by Manager

Competencies / AttributesIndicate relative qualitative or other important aspects that would enhance the ability to perform the job. i.e. detail oriented customer focused team player etc.
Effective Communicator Proactively and quickly making sense of complex issues; communicating complicated information simply. Excellent collaborator exceptional verbal and written communication skills.
Flexible Agile Adapter Ability to pivot quickly and manage through change in a constantly evolving retail landscape. Strong organizational skills and strategic thinker in providing a clear direction and priorities top of mind.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
X Task Level High Departmental/Division Level High
Project Level High Consultative Level High

The amount of discretion or freedom this position has
X Strict Adherence to Guidelines
Interprets and Adapts Guidelines
Develops and Implements Guidelines
Working Conditions /Physical RequirementsIndicate the normal working environment i.e. office store warehouse etc. as well as any physical requirements required to perform the job duties (lifting requirement dexterity etc).
The position requires physical exertion such as long periods of standing walking recurring bending crouching stooping stretching reaching or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific but common physical characteristics and abilities such as aboveaverage agility and dexterity. May be required to work in other stores from time to time.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices meeting and training rooms retail store and residences or commercial vehicles e.g. use of safe work practices with office equipment avoidance of trips and falls observance of fire regulations and traffic signals etc. The work area is adequately lighted heated and ventilated.