Learning Experience Digital Adoption Specialist
Learning Experience Digital Adoption Specialist
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Job Description
About us
Location & Work Style: Hybrid Downtown Toronto ON 23 days on site each week)
Reports to: Director of Product (OmegaAI & PowerServer)
Who we are looking for
Were looking for someone whos passionate about learning and obsessed with user experience someone who can turn complex healthcare software into easytofollow aha moment learning journeys.
As our Learning Experience & Digital Adoption Specialist youll join our innovative Product Management team and take the lead on how users learn onboard and grow with OmegaAI and PowerServer. From building interactive elearning modules to rolling out inapp tips and guides youll make sure both our customers and internal teams feel confident using our cloudnative tools.
If you love designing engaging content geeking out over LMS dashboards and making tech less intimidating for people this role is for you. Youll work closely with Product Customer Success and Engineering to deliver training experiences that are not just informative but genuinely delightful.
What will you do
ELearning Design & Production 40
Design storyboard and build interactive elearning content simulations and microlearning experiences using Articulate 360 (Storyline & Rise)
Apply adult learning principles and clinical workflow understanding to create engaging rolespecific learning paths
Package and publish content in SCORM/xAPI formats for LMS compatibility
Ensure accessibility compliance (WCAG 2.1 AODA) and readiness for localization/multilingual rollout.
Digital Adoption & Enablement 25
Create inapp guides walkthroughs tooltips job aids and checklists to support realtime contextual learning
Collaborate with Product and Customer Success to proactively launch adoption campaigns and new feature rollouts
Monitor and evaluate adoption impact using tools like usage analytics NPS CSAT and support ticket deflection.
LMS Administration 20
Own and manage the corporate LMS (Litmos) including user provisioning learning path creation SSO/CRM integration and reporting
Maintain scalable governance practices (taxonomy tagging versioning and archiving of assets)
Internal Competency Programs 10
Develop internal training for Product Engineering Support and Sales (e.g. certifications onboarding live sessions knowledge checks)
Deliver and facilitate live webinars virtual lunch & learns and justintime training sessions
Metrics & Continuous Improvement 5
Define KPIs including course completion CSAT and feature adoption conversion
Analyze learning engagement and performance
Iterate on content formats and delivery channels based on data and business goals.
What will you bring RamSoft
- Current experience in instructional design learning experience or digital adoption within a B2B SaaS product (preferably in healthcare)
- Mastery of Articulate 360 (Storyline and Rise) and screen capture/video tools like Camtasia or Adobe Premiere
- Handson experience administering an LMS (Litmos Docebo Moodle etc. including SCORM/xAPI publishing and reporting
- Deep understanding of adult learning theory instructional design methodologies (ADDIE/Agile) and outcomebased learning
- Strong grasp of healthcare data privacy & security regulations: HIPAA PIPEDA Minimum Necessary Standard PHI redaction
- Clear and engaging written and visual communication skills with the ability to simplify complex workflows
- Project management discipline: ability to groom backlogs align crossfunctional stakeholders and meet deadlines
- Working knowledge of AIpowered tools (e.g. ChatGPT Synthesia Grammarly Descript) to enhance content creation streamline workflows and support learner engagement
You will REALLY stand out if you have the following.
- Understanding of healthcare workflows
- Experience with digital adoption platforms.
- Competence with data analysis and dashboarding tools (e.g. PowerBI Tableau)
- Instructional design certifications (e.g. CPTD ATD) or graduate coursework in Learning Technologies / Adult Education
RamSoft offers a casual work environment flexible work hours and a competitive compensation and benefits package. RamSoft Inc. is an equalopportunity employer and is committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials or accessible meeting rooms or other accommodations) please let our HR department know and we will work with you to meet your needs.
Required Experience:
Senior IC
Employment Type
Full-Time
