Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us
As a leader in the hospitality industry Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of Best Places to Work the past 3 years 21 22 23 and are excited to expand our team as we continue to grow! While a large organization we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect Integrity Service and Excitement. We believe that when our team members are happy everyone benefits!
Benefits
- Insurance
- Medical
- Dental
- Vision
- VPS
- PTO
- Employee Discount
- Employee Assistance Program
- 401K w/ Match
- Life Insurance
- Referral Bonus Program
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fullyfurnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
- Prior experience as a Hotel Front Desk Agent Receptionist or similar role
- Experience with hotel reservations software like OnQ or Opera
- Customer service experience
- Excellent communication and organizational skills
Required Experience:
Unclear Seniority
Employment Type
Full-Time
