Associate Director Programs and Operations - South Region

We exist so families can get better together. Each night we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses and four Ronald McDonald Family Rooms. Enabling families to stay close to their hospitalized child supports the health and wellbeing of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile program providing medical care to children in underserved areas. RMHCCNI is an independent notforprofit 501(c)3 organization.

The Associate Director Programs and Operations manages an extensive operations team within the Region acting as a dynamic organizational leader of a competent and compassionate team who puts families first while being responsible and accountable for the business goals of the Ronald McDonald House Programs assigned to them. This leader engages staff and volunteers in setting and pursuing best practices driving continuous improvement and developing and implementing innovative programs that will benefit all our programs.

Schedule: Sunday Thursday or Tuesday Saturday (negotiable); 10am6pm with ability to work irregular hours shifts weekends holidays as needed to support 24/7 operations as well as participation in a chapter wide on call rotation.

Location: South Region. Travel to RMH near UChicago Medicine Comer Childrens Hospital RMFR in UChicago Medicine Comer Childrens Hospital and RMH near Advocate Childrens Hospital Oak Lawn required.

Position Overview:

We are seeking an experienced and dynamic Associate Director Programs and Operations to lead and manage our impactful programs. This role is pivotal in ensuring the smooth operation of our 24/7 services and aligning our programs with our mission and strategic goals.

Key Responsibilities:

• Program Management: Oversee the planning implementation and evaluation of programs to ensure they meet the organizations goals and family needs.
• Leadership: Supervise mentor and develop a dedicated team fostering a collaborative and supportive environment.
• Operational Oversight: Ensure efficient operation of services including crisis intervention familycentered care and daily operations management.
• Strategic Planning: Contribute to the development and of strategic initiatives to drive organizational impact.
• Stakeholder Engagement: Build and maintain positive relationships with internal and external stakeholders.

Qualifications:

• Education: Bachelors degree in social work psychology nonprofit management or a related field.
• Experience: Minimum of 3 years in program or operations management with significant leadership and supervisory experience in a nonprofit setting.
• Skills: Strong organizational analytical and communication skills. Proficiency in Microsoft Office Suite.
• Availability: Ability to manage and respond to the demands of a 24/7 operation.

Why Join Us

• Impact: Make a difference in the community by leading programs that provide crucial support and services.
• Growth: Opportunities for professional development and career advancement.
• Culture: Be part of a supportive missiondriven team dedicated to making a positive impact.

Essential Job Functions

• Make recommendations to the Regional Director regarding staffing patterns job descriptions set work schedules and staff compensation.
• Oversee the collection and maintenance of guest family records for statistical purposes according to the confidentiality/privacy policy of the organization.
• Compile analyze and report trends in the programs to the Regional Director as requested.
• Lead development of Houselevel volunteer recruitment training and scheduling plan in collaboration with designated Manager.
• Guide team to provide a positive mission focused experience for our volunteers showing appreciation and capitalizing on the use of their skills/talents.
• Liaise with other Ronald McDonald House team members chapterwide to ensure effective and efficient programdelivery.
• Direct the recruitment process interviews and selection of wellqualified program staff with support of Regional Director
• Supervise program and operations staff team by providing direction input and feedback.
• Ensure all staff members receive orientation and appropriate training in accordance with organizational standards.
• Evaluate program policies and procedures and make recommendations to the Regional Director.
• Actively participate in facilities management to support daily operations inclusive of placing supply orders maintaining vendor relationships and responding to needs related to maintenance housekeeping and security.
• Create and implement effective systems to meet operational needs of the programs assigned (i.e. inventory AP banking donations) and create standard operating procedures that accurately reflect processes.
• Engage in budget process providing information feedback and support throughout budget development and maintain a high level of fiscal responsibility.
• Develop and execute additional projects as requested.

Education and Experience

• Bachelors degree in social work psychology nonprofit management or related field required.
• Minimum 3 years of relevant experience in program or operations management and serving in a leadership role.
• Experience leading mentoring and supervising individuals and teams.
• Experience providing family centered care.

Knowledge Skills and Abilities

• The ability to establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
• Communicate effectively: speak listen and write in a clear thorough and timely manner using appropriate and effective communication tools and techniques.
• The ability to develop new and unique ways to improve the operations of the organization.
• Resultsoriented organizational leader.
• Demonstrated track record of accomplishments and growth in successive previous roles.
• Proficient in the use of a variety of computer applications such as Microsoft Word Excel PowerPoint etc. as well as an ability to quickly learn and operate agency databases applications and spreadsheets.
• Compassionate and caring individual aligned to our mission and standard of care.

Work Environment and Physical Abilities

• Exposed to moderate noise levels.
• Frequent interruptions ability to multitask key.
• Regular and predictable attendance is required.
• Regular onsite presence is expected throughout Region based on business need.
• Schedule that supports working in a 24/7 operation including on call rotation.
• Must be available to work irregular hours shifts weekends holidays as needed.
• Basic office work as well as the physical ability to perform all household tasks as needed (i.e. cleaning making beds laundry etc.
• Light sedentary office work. Frequently required to sit.
• Must be willing and able to between necessary locations using personal vehicle or alternative.
• While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger handle or feel; reach with hands and arms; climb or balance; stoop kneel; talk or hear.
• Must be capable of carrying 35 lbs with or without accommodation.

Benefits Offered:

• Medical Dental Vision
• Basic Life Shortterm and longterm disability voluntary employee/spouse/child life insurance
• Flexible Spending Dependent Care and Commuter Benefit Accounts
• Employee Assistance Program
• 401(k)
• PTO
• Bonus eligible position up to 7.5

At Ronald McDonald House Charities of Chicagoland and Northwest Indiana we believe in diversity equity and inclusion in the workplace and we welcome and will consider applications for employment from all qualified candidates regardless of race color gender national origin religion age sexual orientation gender identity gender expression genetic information individuals with disabilities pregnancy marital status status as a protected veteran or any other status protected by applicable law.

Ronald McDonald House Charities of Chicagoland and Northwest Indiana provides reasonable accommodation to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need accommodation during the application or hiring process please contact Reasonable accommodations will be determined on a casebycase basis.