Telecommunications Supervisor
Telecommunications Supervisor
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$ 6339 - 9178
1 Vacancy
Job Description
Job Requisition ID:46583
Position Title:Telecommunications Supervisor 911 Telecommunication Services Bureau Division of Statewide 911.
Closing Date: 05/07/2025
Agency:Illinois State Police
Class Title:TELECOMMUNICATIONS SUPERVISOR 45305
Skill Option:None
Bilingual Option:None
Salary: Anticipated starting salary $6339 a month; Full Range $6339 $9178 a month
Job Type: Salaried
Category:Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code:RC014
Merit Comp Code:
- Please upload a copy of your official/unoffical transcripts for all degrees earned and a copy of any applicable professional licenses you possess to the MY DOCUMENTS section of your application
- Note: The Illinois State Policemust verify and have proof of higher education and coursework (if applicable) for any degree earned before any offer can be extended.
- Answer all questions thoroughly DO NOT STATE SEE RESUME
- This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
- All applicants who want to be considered for this positionMUSTapply electronically through thewebsite. State of Illinois employees should click the link near the top left to apply through theSuccessFactorsemployee career portal.
- Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Posting Identification Number46583
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something bigger something that touches the lives of every person who calls Illinois home. No matter what state career youre looking for we offer jobs that fit your life and your schedule flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our toptier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
As the Telecommunications Supervisor in the 911 Telecommunication Services Section for the Division of Statewide 911 provides computerassisted radio dispatching services for law enforcement personnel. Maintains personnel and operational files and prepares associated records and reports. Acts as a liaison between Information Services command personnel and local nonLEADS terminal criminal justice agencies. Serves as the coordinator for the Learning Management System (LMS). Continuously reviews employee performance and prepares periodic performance evaluations. Assigns and reviews work and provides guidance and training to assigned staff. Performs other duties as required or assigned.
About the Agency
The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity Service and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.
Essential Functions
- The Communications Center Supervisor plans supervises and coordinates a 24/7 state police telecommunications center.
- Monitors subordinates for compliance with Law Enforcement Agencies Data System (LEADS) Computer Aided Dispatch (CAD) Traffic Information Planning Systems (TIPS) National Law Enforcement Telecommunications System (NLETS) National Crime Information Center (NCIC) Computerized Hot Files (CHF) Computerized Criminal History (CCH) Firearm Owners Identification (FOID) Secretary of State (SOS) State Alcohol Licenses (SALOON) National Warning System (NAWAS) and Criminal History Record Information (CHRI) rules regulations policies and procedures.
- Administers the Telecommunicator Trainee Program at the communications center level providing onthejob training of new employees.
- Serves as working supervisor.
- Testifies in court concerning operational policy the accuracy and content of communications documents and other issues interrelated with the apprehension of suspects by law enforcement officers.
- Identifies system and equipment operational deficiencies; recommends potential solutions.
- Serves as 911 and communications consultant on operational matters to the Illinois State Police command personnel at the work location and to local criminal justice agencies.
- Performs other duties as required or assigned.
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to the completion of four 4 years of college with major coursework in communications administration psychology public administration sociology speech or related coursework; Telecommunicator Call Taker/Specialist experience accepted yearforyear for required college.
- Requires four 4 years progressively responsible experience in a Law Enforcement telecommunications information system such as LEADS/CAD performing work such as a Telecommunicator Call Taker/Specialist and Lead Worker.
Preferred Qualifications
- Prefers three 3 years of experience in law enforcement communications including: procedures FCC rules and regulations law enforcement computer systems (such as CAD NLETS NCIC FOID SALOON CCH) law enforcement filing the records systems law enforcement terminology and concepts security and privacy regulations.
- Prefers two 2 years of experience as a lead worker or supervisor responsible for providing guidance and training to subordinate staff.
- Prefers two 2 years of experience recognizing malfunctions of equipment and coordinating several radiocomputer functions simultaneously.
- Prefers two 2 years of experience working with Microsoft Office software applications including Word Excel and Outlook email.
- Prefers two 2 years of experience posting and filling overtime assignments.
- Prefers two 2 years of experience with scheduling and adjusting work shifts.
Conditions of Employment
- Requires the ability to pass an Illinois State Police background check and drug screening.
- Requires the ability to obtain LEADS operator certification within the probationary period.
- Requires ability to respond to emergency callout after normal work hours.
- Requires ability to work overtime.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job descriptions.
Benefits Package
The Illinois State Police offers a robust benefit package including:
- Flexible work schedules in many program areas
- Health life vision and dental insurance.
- 12 weeks paid maternity/paternity leave.
- Pension Plan
- Deferred Compensation and other pretax benefit programs.
- Employees earn twelve 12 paid sick days annually.
- Ten to twentyfive 1025 paid vacation days based on years of service.
- Employees earn three 3 paid personal days prorated based on start date.
- ThirteenFourteen 1314 paid state holidays annually.
Work Hours: Undetermined
Work Location: 801 S 7th St Springfield IL
Agency Contact:
Posting Group: Leadership & Management
This position DOES NOT contain Specialized Skills (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
- Use the Apply button at the top right or bottom right of this posting to begin the application process.
- If you are not already signed in you will be prompted to do so.
- State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of in the blue ribbon.
- NonState employees should log in on the using the View Profile link in the top right of in the blue ribbon. If you have never before signed in you will be prompted to create an account.
- If you have questions about how to apply please see the following resources:
- State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
- NonState employees: click Application Procedures in the footer of every page of the website.
- The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
Manager
Employment Type
Full-Time
