Veterinary Client Services Representative
Veterinary Client Services Representative
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-04-2025
Job Description
Description
Position at Vital Rads
Veterinary Client Service Representative Part Time
VitalRADs
Cypress TX
VitalRads is hiring an experienced Client Service Representative to join our INCREDIBLE team parttime!
VitalRads has grown into a worldclass team of veterinary imaging experts headquartered in Cypress Texas (just outside of Houston). The VitalRads team is comprised of boardcertified veterinary specialists and other skilled professionals with over 150 years of combined experience in veterinary diagnostic imaging teleradiology telemedicine PACS DICOM IT and veterinary hospital information systems. Our boardcertified veterinary specialists review and interpret animal imaging cases from around the world every day from all modalities. VitalRads also has a mobile ultrasound group serving veterinarians in the Greater Houston area. Place your trust in us for all your imaging needs and make us a part of your team!
And we have plenty of fun along the way!
This position is responsible for providing customer service and technical support to clients and the greater team to meet and exceed client needs and expectations. Serves and supports existing and prospective clients by responding to Dialpad calls PetDesk tickets and by effectively handling assigned projects. The scope of work includes client support technical assistance onboarding of new clients sharing information with teammates and continuous learning about our business and service options.
Experience & Skills Requirements:
The ideal applicant will be friendly and outgoing with a love for both pets and people along with a great attitude and a big smile!
- Two years of veterinary office experience as a veterinary technician
- Exceptional customer focus
- Strong verbal written and interpersonal communication skills
- Works well under minimal supervision
- Exceptional organizational skills
- Advanced analytical skills
- Highly proficient computer skills including familiarity with MS Office applications (Outlook Word Excel Sharepoint)
- Advanced technical skills and experience related to computer applications cloud and webbased systems
- High school education or GED required
Role Responsibilities:
- Responds to all types of client service calls and tickets and resolves client issues with speed accuracy and good humor. Appropriately uses tools like canned responses in the PetDesk system to ensure client responses are professionally worded and accurate.
- Utilizes project time to complete assigned projects using appropriate software (Excel jotform etc.. with an eye towards detail and delivering measurable results.
- Maintains composure when dealing with difficult client interactions and works always to respectfully resolve issues and satisfy client needs. Never forgets that our clients are on the front lines of animal care and that our results and service will ultimately impact a beloved pets health.
- Works respectfully with specialists to assist them with any questions they have on existing cases and utilizes website addendum functionality to resolve the need for clients to have their case questions answered.
- Collaborates with peers and team members from other groups (billing technical support VGP) to grow in knowledge and better understand the big picture of our service to clients.
- Using technical knowledge skills and experience may act as mentor for less experienced staff. May train and crosstrain staff and assist with other departments such as OPUS as needed.
- Keeps up to date and informed on all company services and policies and strives to align all job activities and processes with the Pathway values of empathy service accountability team exploration and joy.
- Presents a professional image of VitalRADS at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.
- Communicates with and works with the other team members consistently to improve overall operations of VitalRads.
- May occasionally be asked to cover oncall after normal business hours.
- Performs other duties and responsibilities as requested or required.
Benefits our care in action
VitalRads offers a suite of benefits to support team members emotional physical professional and financial wellbeing. In addition to our health and life insurance and short and long term disability plans we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources including 24/7 access to Lyra Health
- Paid parental leave
- Purrentalleave for when you adopt a pet
- Employersponsored childcare and elder care
- Personalized care for every familyforming journey
- Discretionary funds and FREE CE courses
- Petperksand veterinary service discounts
- Student loan management tools andassistance
Provide your best care with more bridges andless barriers.
We listen to your needs and then meet them. Through training and free CE experiences your career development can flourish. And in our locally rooted nationally connected communityyoull be able to make connections access opportunities and find support with ease.
Support for you is as vital as the support you provide.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit talk or hear; and use hands to handle or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop bend or reach above the shoulders. The employee must occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position will work onsite in our Cypress office but may occasionally be asked to work offsite.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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