Service Improvement Officer

• Full time ongoing position
• Based centrally at Hindmarsh with some travel across Adelaide Metro as required

What we offer:

• Competitive salary packaging:Take home more with taxfree benefits including up to $15900 per year and an additional $2650 taxfree each year for meals and holidays.
• Discounted benefits:Enjoy savings on motor vehicles gym memberships health insurance and more
• Paid parental leave:Get the support you need to start or grow your family with superannuation contributions included.
• Career development:Grow your skills and progress your career with genuine opportunities across the organisation.
• Employee Assistance Program:Get confidential support for you and your family
• Salary Continuance Insurance: Income protection for eligible roles.
• Flexible work arrangements:Design your worklife balance. This could include working from home parttime work compressed working weeks and flexible working hours.*

*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operatingenvironments across suitability of different arrangements will depend on the position you are applying for and team and customer requirements. You are encouraged to discuss your needs during the application process.

Who are we looking for

We are seeking a passionate and detail orientated Service Improvement Officer to support our Community Aged Care portfolio. In this dynamic and multifaceted role you will drive service excellence by enhancing developing and monitoring the delivery of highquality personcentred care.

Youll play a critical role in ensuring our processes and procedures align with current legislation Aged Care Quality Standards and contemporary models of care. Through meaningful consumer engagement youll gather insights to inform service development and guide continuous improvement initiatives.

Success in this role requires strong relationshipbuilding skills to collaborate effectively across internal AnglicareSA teams and with external stakeholders. If you have a background in healthcare experience in quality or compliance and a passion for community aged care.

What can you expect to be doing

• Coordinating the review and continuous improvement of Community Aged Care processes and procedures to ensure compliance with the Aged Care Quality Standards.
• Support the development and implementation of quality and risk management strategies policies and frameworks including advisory structures surveys and focus groups.
• Facilitate effective feedback mechanisms for older people accessing services ensuring timely issue resolution and service refinement.
• Contribute to the planning and implementation of quality initiatives identifying opportunities for innovation and improved outcomes.
• Assist with internal audits and reporting ensuring alignment with regulatory requirements and best practices.
• Support the implementation of quality and risk systems to maintain accreditation including contributing to risk assessments and mitigation strategies.

What do you need to bring

• Qualifications AHPRA registration (desirable)
• Strong background in quality and risk management within aged care and/or healthcare settings.
• Solid understanding of community aged care policy priorities and engagement strategies.
• Demonstrated ability to engage with diverse stakeholders to inform service development.
• Project management skills with experience in evidencebased continuous improvement.
• Excellent analytical and problemsolving skills with a keen eye for detail.
• Ability to manage multiple priorities in a fastpaced and evolving environment.
• Proficiency in Microsoft Office (Outlook Word Excel PowerPoint) and internetbased systems.

Who is AnglicareSA

AnglicareSA South Australias leading social services provider empowers over 60000 individuals annually. Our 2000 passionate employees and 300 dedicated volunteers work tirelessly to support individuals families and communities. We address immediate needs while fostering empowerment dignity and maintaining control in their lives.

From emergency assistance to lifelong support our diverse services cater to every life stage. We champion social justice equality and strong communities because together we change lives.

How to Apply:

Please click on Apply and submit your application by 5.00pm on Friday 9th May 2025

*Please note: Interested applicants are encouraged to apply as soon as possible as interviews and appointments may occur prior to the closing date.

We do not accept applications via email; for more information please contact: Lauren Recruitment Business Partner

You can view the Position Description via the vacancys advert on the AnglicareSA website for further details on the role requirements.

At AnglicareSA we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSAs Reconciliation Action Plan.

AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.