Workforce Management Analyst
Workforce Management Analyst
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Job Description
About Airbnb: Founded in August of 2008 and based in San Francisco California Airbnb is a trusted community marketplace for people to list discover and book unique travel experiences around the world. Whether an apartment for a night a castle for a week or a villa for a month Airbnb allows people to Belong Anywhere through unique travel experiences at any price point in more than 85000 cities and over 191 countries. We promote a culture of curiosity humanity and creativity through our product brand and most importantly our people.
What youll do
- Analyze data and metrics to identify the customer service level that Airbnb is providing; proactively identify opportunities for operational improvement
- Effectively communicate across the broader Airbnb team and our outsource partners
- Support timeoff and shiftswaps requests
- Performance reporting with strong footprint of WFM metrics RCA and story telling using trend and current performance
- Support adding and removing new hires and leavers from WFM systems.
- Support sitelevel resources with realtime management of schedule adherence and
- Analyze performance data to identify opportunities to operate more effectively and efficiently
- Keep senior leadership informed of status and performance
- Communicate clearly and empathetically around schedules and business needs; built trust and transparency
- Selfstarter/Teamwork abilities: Workforce analyst must be able to work independently as well as function effectively as a member of a team
- Ability to handle pressure: They require the ability to work effectively in a fastpace situation and to handle stress as well as to adapt to rapid changes in information process direction or immediate workflow.
What you need to succeed
- Welldeveloped problemsolving and analytical skills
- 3 years WFM experience with handson experience on scheduling capacity planning trend analysis
- Proactive problem solver; able to see big picture and streamline current processes while planning for longterm growth
- Effective communicator and relationship builder
- Able to travel to other offices nationally and internationally on occasion
- Work weekends and holidays as business needs require
- Strong attention to detail
- Experience with Genesys WFM or similar applications (i.e. Blue Pumpkin/Verint IEX Aspect/eWFM)
- Ability to learn & manage multiple technical systems
- Solid knowledge of Excel.
Hybrid Work Requirements & Expectations:To support productivity and maintain a professional hybrid work environment employees are expected to adhere to the following:
- Workspace: A dedicated quiet and private workspace free from interruptions and external noise
- Internet Connectivity: During the working hours maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for workrelated tasks including calls and virtual meetings
- Professionalism:Employees must remain fully engaged respectful and maintain a professional presence during virtual meetings with video participation required unless otherwise approved.
- Confidentiality & Security:Employees are responsible for protecting Airbnbs Intellectual Property and Confidential Information. Workrelated activities including calls and meetings must not be conducted in public places while traveling or in any setting that may compromise confidentiality or work quality.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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