Demonstration Team Technical Professional

DEMONSTRATION TEAM TECHNICAL PROFESSIONAL

DEFTEC delivers missioncritical solutions through skillfully delivered services and innovative products. We are inspired by our clients critical missions and driven to provide the most effective solutions to execute their missions operational challenges and requirements. Our dedicated experienced and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

The NATO SACT Demonstration Team is a strategic initiative designed to showcase the transformative power of SACTs cuttingedge technologies and innovative solutions to a wide range of audiences including NATO leadership Nations International Staff Military and Civil Institutions and external stakeholders. The Demo Team will employ a variety of formats to communicate SACTs work including live demonstrations simulations interactive workshops and digital platforms.

JOB RESPONSIBILITIES:

• Product Demonstrations: Lead and conduct live product demos (software hardware interactive workshops concepts simulations and virtual reality experiences) webinars and Online Courses for NATO HQs and entities Nations target audiences and internal teams showcasing the technical features and value of ACTs solutions.
• Technical Expertise: Serve as the general subject matter expert (SME) on the technical aspects of the Commands products providing indepth insights during engagements product evaluations and preimplementation activities.
• Collaboration with CrossFunctional Teams: Work closely with product development SMEs and R&D teams to stay updated on new features product improvements and technical advancements to integrate into demos.
• ProblemSolving: Address technical inquiries troubleshoot issues and offer solutions in realtime during demos and evaluations.
• Feedback Loop: Track key performance indicators (KPIs) related to the success of demonstration activities. Gather feedback from audiences and relay insights to the product management team to inform future product development and enhancement.
• Customer Satisfaction: Ensure a high level of recipient satisfaction throughout the demo and evaluation process driving engagement and building trust with technical stakeholders.
• Metrics and Reporting: Monitor the success of campaigns and engagements track recipient satisfaction and provide regular reports to leadership on the effectiveness of the demo team including key findings insights and recommendations for improvement.

Required Qualifications:

• A degree in a relevant field such as Engineering IT Marketing or a related field.
• Minimum of 3 years experience in a technical role such as engineering IT or scientific research.
• Minimum of 3 years experience in a customerfacing position preferably in a technical account or solutions engineering role
• Minimum of 2 years experience in crafting and executing technical resultsdriven communications and campaigns.
• Minimum of 2 years working with crossfunctional teams including subject matter experts graphic designers videographers and PR professionals
• Proficiency with explaining complex technical concepts to both technical and nontechnical audiences.
• Experience with managing and fostering relationships across all levels.
• Active Secret Clearance

DEFTEC offers a comprehensive wholelife benefits package that includes medical dental vision holiday paid time off 401K with a match life insurance short/longterm disability and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees making DEFTEC an ideal workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with if you require reasonable accommodations.

DEFTEC is a DrugFree Workplace where postoffer applicants and employees are subject to testing for opioids amphetamines PCP and alcohol when criteria are met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any typebased on actual or perceived race color national origin ancestry sex (including pregnancy childbirth breastfeedingand medical conditions related to pregnancy childbirth or breastfeeding)gender gender identity and gender expression religious creeddisability (mental and physical) including HIV and AIDS medical condition (cancer and genetic characteristics genetic information age marital status civil union status sexual orientation military and veteran status denial of family and medical care leave arrest record and/or any other characteristic(s) protected by federal state or local law.

This policy applies to all terms of employment includingrecruiting hiring placement promotion termination layoff recall transfer leaves of absence training compensation benefits employee activities and general treatment during employment.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Unclear Seniority