Lincoln Park Zoo inspires communities to create environments where wildlife will thrive in our urbanizing world. The zoo is a leader in local and global conservation animal care and welfare learning and science. A historic Chicago landmark founded in 1868 the notforprofit Lincoln Park Zoo is a privatelymanaged membersupported organization and is free and open 365 days a year. Visit us at .

Lincoln Park Zoo is committed to an environment that is inclusive and welcoming. We celebrate the diverse qualities perspectives values and experiences of all people. For Wildlife. For All.

GENERAL SUMMARY

Provide professional and courteous service to guests while performing zoo admissions operating attractions parking lot traffic control and assisting with special events.

RESPONSIBILITES

• Maintain an enthusiastic and welcoming demeanor when working at the zoo
• Welcome guests at zoo entrances and or buildings and track guest attendance as needed. Troubleshoot and provide guest service recovery relating to any issues and provide expert service.
• Properly operate equipment and attractions as trained such as the carousel and train. Other attractions as assigned.
• Fulfill cashier positions as assigned. Will be held accountable for all revenue received.
• Fulfill usher positions by greeting and checking in attendees of various events as assigned.
• Fulfill parking lot attendant positions to assist with traffic control and complete transactions at exit paystations.
• Maintain order and tidiness of the work area which includes cleaning duties and keeping work areas stocked with appropriate supplies.
• Assist in providing daily onsite support to various locations/positions as requested.
• Adhere to the dress code.

KNOWLEDGE SKILLS & ABILITIES REQUIREMENTS

• Organized and detail oriented with the ability work in a fastpaced environment. Capable of handling multiple tasks simultaneously.
• Proficient in presenting a pleasant serviceorientated persona. Skilled in effectively resolving difficult guest service matters.
• Able to exercise sound judgment in emergency situations and respond with appropriate action.
• Welldeveloped interpersonal skills. Ability to get along with diverse groups and interact courteously and respectfully with supervisors fellow employees volunteers and general public.
• Excellent communication skills. Ability to express oneself clearly and effectively.

• Ability to work independently and within a team.

• Ability to represent Lincoln Park Zoo in a professional manner at all times.
• Ability to be flexible and adaptable to position demands and changes.

EDUCATION / EXPERIENCE REQUIREMENTS

• High School Degree or GED preferred.
• Must be at least 17 years of age.

NOTE: A comparable combination of education experience or training that would provide the level of knowledge skills and ability required may qualify an individual.

PHYSICAL and VISUAL REQUIREMENTS

Must be able to perform physical and visual activities that are commonly associated with the functions of this job: Standing for long periods of time walking for long periods of time sitting for long periods of time ability to work alone for long periods of time ability to work in a small confined space ability to work with mild cleaning supplies.

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS

Must be able to work in environmental/atmospheric conditions normally associated with the functions of this job: Indoor conditions including noise odors dust and mechanical/electrical hazards; Outdoor conditions including hot and cold temperatures precipitation.

AVAILABILITY REQUIREMENTS

Must be available to work weekends and holidays including working early and late hours. Must be available to work at least three days a week.

Proof of Covid 19 vaccination.

OUR PROMISE

Lincoln Park Zoo is committed to an environment that is inclusive and welcoming. We celebrate the diverse qualities perspectives values and experiences of all people. For Wildlife. For All.

LINCOLN PARK ZOO BENEFITS

In addition to such standard benefits Blue Cross Blue Shield) as medical dental vision life and disability coverages and a 403(b) savings plan with an institutional match benefits of working at the zoo include (benefits are for regular full time employees):

• Free admission to many other Chicago cultural institutions
• Free onsite parking anytime with access to Lincoln Park Lakeshore Trail and North Avenue Beach
• Discounts on event tickets (free admission to select events) attractions dining and retail at the zoo
• Quarterly staff mingle events and LPZooU training and educational sessions about the zoo wildlife ecology and related subjects
• Company contribution to Health Savings Account (Medical PPO only)
• A working environment with green spaces and regularly available visits with wildlife!

JOB RATE

• $16.20/hr