PD-OTC Collection
PD-OTC Collection
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
We are inviting applications for the role of a Process Developer Collections
If youre a working professional in OTC domain who have worked on SAP ERP preferably in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions were looking forward to interact and discuss this opportunity with you.
Responsibilities
You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email phone calls etc.
Responsible to respond to email /phone queries related to disputed invoice
Research and analyze the disputes/deductions in ERP
Followup with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to track and monitor the past dues
You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
You are a phenomenal teammate to process any adhoc request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly effectively and expertly
Call out problems to senior staff members and or management as appropriate.
Qualifications we seek in you!
Minimum qualifications
Graduation in any stream
Your are excellent in interpersonal skills
You have Meaningful work experience
Preferred Qualifications
Prior collections management experience shall be an added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Employment Type
Full-Time
