Associate Director - Claims Management
Associate Director - Claims Management
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Job Description
Job Summary
A Senior Claims Advocate with at least five years experience within the Construction Energy and/or Property & Casualty sector. Firsthand experience of managing large losses on CAR/EAR DSU and TPL experience of Professional Indemnity claims would be advantageous. A legal background would be helpful. Deliver high quality Claims Service to our single client Bechtel ensuring that Key Client Outcomes are delivered to predefined service standards.
Principal Accountabilities:
Individual Contributor:
Geographic Scope of Role:Based in the UK with international responsibility
Conduct Risk:To put the interests of clients and the integrity of the market at the heart of the way you do business.
Revenue Responsibilities:Not applicable
Principal Duties/Responsibilities:
Personally accountable for Key Client Outcome (KCO) 5 comprising:
Claims paid as contract within reasonable time
Ensure the prompt resolution of marketrelated loss issues and queries
Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion
Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible preemptive action is taken at an appropriate level to avoid such issues occurring
Build constructive relationships and lead correspondence with Client and associated underwriters third parties and service providers under the guidance of more senior Claims Advocates and with due reference to the Client Service Proposition initiative
Negotiate appropriate claims authorities and claims funds with insurers / reinsurers
Immediate notification to insurers / reinsurers on receipt of advice of claim responding where required
Negotiate claims settlements with insurers / reinsurers based on market knowledge to minimise client loss (leading on contentious claims and with due regard to consequential loss)
In the event of highprofile claims work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
Travel as required (catastrophe losses or claims reviews)
Support Sales team in conjunction with Claims Handlers by producing accurate and updated renewal information
Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
Provide input on corrective action required to enhance process performance across Claims areas
Ensure adherence to standardised Group policies and procedures including all WEM and other regulatory requirements
Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the clients best interests
Provide input to and reference the Willis Quality Index as appropriate and required
Other
Provide input to more senior Claims Advocate on BU approach to Client Service Proposition by client stream
Support more senior Claims Advocate in respect of appraisals and reviews as required
Oversee the provision of accurate management information as required
Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment as set out in the BU risk register
Participate in loss prevention and claims seminars as required.
The above list is intended to be as accurate a reflection of the role as possible. However it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.
Communications and Relationships
Internal:
Sales team and A&S
Claims Handlers
External:
Underwriters / Claims Managers
Client (Accounting)
Client (Risk Management)
Loss Adjusters / Service Providers
Qualifications
Qualifications:
Preferably with relevant professional qualification e.g. (ACII/FCII/CILA)
Legal background would be helpful
Skills:
Query Management
Compliance Management
Organisation and Prioritisations
Knowledge/Experience:
Market relationship management
London Market Negotiation
Technical knowledge
Required Mindset and Behaviours:
Willis Values and Behaviours will underpin all roles and will guide performance criteria
Regulatory Requirements:
Holds all regulatory licences permissions and technical or other requirements applicable under UK legislation and FCA rules and guidelines
At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote inperson and inoffice interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a onesizefitsall solution.
Required Experience:
Director
Employment Type
Full-Time
