Member Services Manager

Are you passionate about delivering exceptional member service and making a real difference in your community Join us as our Member Services Manager and help shape the future of financial wellbeing in Anacortes.

Were seeking a dynamic leader who not only brings strong operational expertise and a deep understanding of credit union services but also shares our dedication to the Anacortes community. If youre someone who takes pride in your neighborhood values relationshipbuilding and thrives in a collaborative environment wed love to meet you.

What Youll Do:

• Provide leadership and direction to ensure smooth daily operations across the branch call center or digital delivery channels.
• Foster a culture of service excellence integrity and accountability.
• Support and develop staff through coaching training and performance feedback.
• Cultivate member and business relationships by representing the credit union at community events and establishing a trusted presence in Anacortes.
• Ensure compliance with regulatory requirements and credit union policies.
• Monitor and manage facilities staffing and technology to ensure operational efficiency and safety.
• Partner with senior leadership to implement business marketing and member engagement strategies.

Why Work With Us

We are a missiondriven credit union focused on improving the financial lives of our membersand that starts with a genuine commitment to the communities we serve. As a key leader in Anacortes youll be empowered to build meaningful relationships create memorable experiences and lead a committed team.

We offer competitive compensation a comprehensive benefits package and the chance to grow in a valuesbased communityminded organization.

North Coast Credit Union Employees Enjoy Robust Benefits Helping you thrive!

• We enjoy paid time off with a starting vacation accrual of 15 days per year 11 paid holidays paid sick time which accrues at 4 hours per pay period 12 days per year).
• We invest in our employees futures by offering a 401(k)retirement plan with up to a 10 employer contribution.
• We prioritize your health and wellbeing and offer medical dental and vision insurance for you and your family including free mental health and wellness plan options.
• We ensure our employees are taken care of during lifes unexpected events with employer provided life and disability insurance along with paid bereavement leave.
• We annually donate $250 of North Coast Care Funds to a local nonprofit of your choice on your anniversary.
• All benefits are offered in accordance with our plan documents and policies.

Were Looking For Someone Who:

• Is willing to be an active participant in or is already deeply connected to the Anacortes community whether through service schools nonprofits or civic involvement.
• Has 23 years of related experience in financial services operations or team leadership (or a combination of experience and education).
• Demonstrates exceptional communication and interpersonal skills.
• Leads by example with a positive proactive and peoplefirst mindset.
• Thrives in both memberfacing and behindthescenes roles adapting to the needsof the day.

Qualifications:

• A combination of education and experience to effectively perform the role.
• NMLS registration or willingness to obtain.
• Notary Public license (or willingness to become certified).
• Strong understanding of financial services regulatory standards and member service excellence.

If youre ready to make a lasting impact in the community you love we invite you to apply and start a conversation. Lets grow together.

Apply Today and bring your leadership passion and community spirit to our team.